By Travis Greene, Certified ITSM Manager & Chief Service Management Strategist
I really was hesitant to write this blog entry. After all, it is presumptuous at the very least for a vendor to tell you what to look for in a tool without knowing your requirements, and at its worse, it is misleading because of vendor bias towards their own tool. But after hearing requests for this sort of information from enough people, seeing other vendors providing lists of their own, and hearing bloggers give them props for publishing lists, I felt that there might be some value in sharing common feature requests from the IT organizations I've spoken with, especially since ITPA technology is relatively new and many are just learning about the power it can provide. So I split the difference. Here is a list of ITPA features that I've heard requested as well as a list that nobody thought to ask for, but I'm suggesting you will need at some point. I should....
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