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With the release of NetIQ Operations Center 5.0 Patch Bundle 5 (PB5), there are exciting, new ways to chart performance and metric data in the Information portlet - the new Charts tab. If you already use the Performance portlet, you may ask, "Why would I want to use this Charts tab? I already view...
Posted to
Data Center Solutions
by
Karen Nemzek
on
Apr 30, 2013
Filed under:
Filed under: performance, service level agreements, NetIQ, Availability, BSM, Operations Center, SLAs, Patch Bundle, Dashboard, Service Model, Karen Nemzek, Data Center Solutions
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I live in Reston, Virginia (the runway of Dulles Airport) and I missed both my wake-up calls this morning as I had the window cracked to hear the all night rain. 6:15 am EDT, no school bus backing up into my townhouse cluster to pick up a few of the children, nor the low dull sound of a lumbering plane...
Posted to
Data Center Solutions
by
Michele Hudnall
on
Oct 29, 2012
Filed under:
Filed under: events, monitoring, smart monitoring, correlation, service level agreements, management of events, IT management, Availability, Infrastructure, Operations, BSM, Business Service Management, End-to-End Management, Key Services, Data Center, Data Sources, Operations Center, WorkloadIQ, Systems Monitoring, Disaster Recovery, IT, SLAs, Business Services, High Availability, NOC, Service Views, IT Transformation, Data Integration, Michele Hudnall, Electricity, Real-time Service View, Intelligent Service Model, Tropical Storm Bonnie, Ivan, CAharley, Francis, Jeanne, Hurricane, Hurricane Sandy, Data Center Solutions
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IT Transformation is and has been a hot topic for >20 years. Wow! I was speaking to one of my analyst friends at Forrester not too long ago and we were chatting about how much waste exists in annual IT spend just "Keeping the Lights On" and how these metrics haven't changed in >20...
Posted to
Data Center Solutions
by
Michele Hudnall
on
Jul 19, 2012
Filed under:
Filed under: dashboards, performance, Systems Management, monitoring, end-to-end, SLA, service level agreements, Operating Level Agreements, Management, IT management, Cloud computing, Availability, cloud, Forrester, Gartner, Spending, growth, CIO, BSM, Business Service Management, Service Providers, Live Dashboards, Intelligent Information, Data Center, Application Performance, Operations Center, WorkloadIQ, Cloud Providers, SaaS, Software as a Service, BYOD, Consumerization, Cloud Management, IT, Forbes, Board of Directors, SLAs, Business Services, High Availability, Amazon, IT Transformation, New York Times, Michele Hudnall, Data Center Solutions
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Travis just posted, "Unlike the Weather, You Can Choose Your Cloud" , discussing the recent power outages we experienced here in the Northern VA area last week. As a native of this area, thunder storms and hurricanes do pass our way and affect us during this time of year. Late May of 2008,...
Posted to
Data Center Solutions
by
Michele Hudnall
on
Jul 12, 2012
Filed under:
Filed under: Systems Management, SLA, service level agreements, IT management, Cloud computing, Availability, cloud, Infrastructure, Operations, Social Media, adoption of cloud, BSM, Business Service Management, Service Providers, End-to-End Management, Data Center, Application Performance, Operations Center, IT Operations, SaaS, Software as a Service, Systems Monitoring, Disaster Recovery, Cloud Management, Infrastructure-as-a-Service, Quality of Service, as-a-service, High Availability, Amazon, Michele Hudnall, Data Center Solutions
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We've discussed service management and the transformation that IT is undergoing with the catalysts being the cloud, service providers, SaaS, social media, collaboration, mobility, BYOD, etc. The root catalyst is choice and options in the market and the competition speaks in terms of service value...
Posted to
Data Center Solutions
by
Michele Hudnall
on
Jun 28, 2012
Filed under:
Filed under: dashboards, best practice, thresholds, performance, Systems Management, integration, correlation, end-to-end, SLA, service level agreements, Management, data, NetIQ, IT application management, IT management, Cloud computing, Availability, secure computing, cloud, communication, security, Forrester, Gartner, Spending, Operations, IT Process Automation, adoption of cloud, CIO, BSM, Business Service Management, Forrester Research, Service Providers, End-to-End Management, Business Objectives, Live Dashboards, Intelligent Information, Data Center, Application Performance, Data Sources, Strategy, Operations Center, Applications, WorkloadIQ, Cloud Providers, Systems Monitoring, Cloud Management, Public Cloud, IT, Key Performance Indicators, Systems, Business Services, Managed Service Provider, Manager of Managers, End User Experience, High Availability, NOC, IT Transformation, Michele Hudnall, Data Center Solutions
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Previously I posted, "Why Service Management" discussing the melding of IT and the business for common objectives in managing, measuring and communicating service performance. The recent Gartner Infrastructure and Operations Management Summit (IOM ) also provoked the status quo of IT Operations...
Posted to
Data Center Solutions
by
Michele Hudnall
on
Jun 26, 2012
Filed under:
Filed under: dashboards, performance, scalability, critical applications, Systems Management, monitoring, integration, end-to-end, service desk, help desk, reporting, SLA, service level agreements, data, virtualization, automation, NetIQ, IT application management, IT management, Cloud computing, Availability, secure computing, cloud, Microsoft, communication, security, mobile, Collaboration, Gartner, Funding, Spending, Tech Jobs, Operations, Social Media, trends, growth, IT Process Automation, CIO, BSM, Business Service Management, Business Architect, Service Providers, End-to-End Management, Business Objectives, Live Dashboards, Intelligent Information, Key Services, Data Center, Application Performance, Operations Center, Applications, WorkloadIQ, Cloud Providers, IT Operations, SaaS, Software as a Service, Systems Monitoring, 2012, Data Center. Mobile, BYOD, Consumerization, Cloud Management, iPad, Tablets, QoS, Quality of Service, IT, Cloud Marketplace, Self-Service, Risk, Productivity, KPIs, as-a-service, SLAs, Key Performance Indicators, Systems, Enterprise, Business Services, Managed Service Provider, End User Experience, High Availability, IT Transformation, Gartner IOM, Michele Hudnall, Data Center Solutions
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I'm back from a couple of weeks of travel and most notably, the annual Gartner Infrastructure and Operations Management Summit (IOM) the first week of June. There were more than just a handful of aha moments, much churn in what has been a mature market and many great conversations on the solution...
Posted to
Data Center Solutions
by
Michele Hudnall
on
Jun 20, 2012
Filed under:
Filed under: dashboards, performance, Systems Management, monitoring, integration, end-to-end, SLA, service level agreements, virtualization, automation, IT management, Availability, cloud, predictions, Infrastructure, mobile, Gartner, Spending, Tech Jobs, Social Media, IT Process Automation, CIO, Business Service Management, Service Providers, End-to-End Management, Business Objectives, Intelligent Information, Key Services, Data Center, Application Performance, Operations Center, Cloud Providers, IT Operations, Systems Monitoring, 2012, BYOD, Cloud Management, Infrastructure-as-a-Service, ITIL, IT, CMDB, as-a-service, SLAs, Systems, Business Services, Customer Experience, High Availability, NOC, IT Transformation, Gartner IOM, Michele Hudnall, Data Center Solutions
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I traveled the globe from October to February meeting with customers and our sales teams discussing NetIQ's IT Operations Management (ITOM) value and solutions, then I traded in wings for a bit. Now it's time for one of my favorite battery re-charging conferences of the year, the Gartner Infrastructure...
Posted to
Data Center Solutions
by
Michele Hudnall
on
Jun 4, 2012
Filed under:
Filed under: dashboards, performance, Systems Management, monitoring, integration, end-to-end, SLA, service level agreements, virtualization, automation, IT management, Availability, cloud, predictions, Infrastructure, mobile, Gartner, Spending, Tech Jobs, Social Media, IT Process Automation, CIO, Business Service Management, Service Providers, End-to-End Management, Business Objectives, Intelligent Information, Key Services, Data Center, Application Performance, Operations Center, Cloud Providers, IT Operations, Systems Monitoring, 2012, BYOD, Cloud Management, Infrastructure-as-a-Service, ITIL, IT, CMDB, as-a-service, SLAs, Systems, Business Services, Customer Experience, High Availability, NOC, IT Transformation, Gartner IOM, Michele Hudnall, Data Center Solutions
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Let’s end the week with a little tongue in cheek humor. I started the week on a conference call on Monday and as I was looking out the window, a large bird came swooping past my window to land in a tree overlooking my patio.Curiosity of a Scorpion was getting the best of me to figure out what kind...
Posted to
Data Center Solutions
by
Michele Hudnall
on
May 11, 2012
Filed under:
Filed under: control center, service level agreements, IT management, Availability, Infrastructure, Forrester, Tech Jobs, trends, IT Process Automation, CIO, BSM, Business Service Management, Data Center, Application Performance, Operations Center, Cloud Providers, IT Operations, Systems Monitoring, BYOD, Quality of Service, as-a-service, Fortune 500, IT Transformation, Michele Hudnall, Data Center Solutions
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It may seem that Managed Service Providers (MSPs) run their IT infrastructure just like everyone else. For the most part, that is true. The difference with most MSPs is that their business model demands that they get the most they can out of what they have; that includes hardware, software and their...
Posted to
Data Center Solutions
by
NetIQ
on
Mar 15, 2012
Filed under:
Filed under: appmanager, Systems Management, dynamic thresholds, service level agreements, virtualization, NetIQ, Cloud computing, MSP, Aegis, IT Process Automation, AppManager Performance Profiler, Operations Center, Novell, SaaS, IaaS, ITPA, SLAs, Managed Service Provider, Manager of Managers, Customer Experience, Capacity Planning, Attenda, MOM, Ted Ernst, Data Center Solutions
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In this Real World BSM post, I'll be looking at another real case study from another organization I can not identify. A NetIQ Business Service Management (BSM) customer that has conquered a dilemma and continues to deliver technology as business services in the advent of new delivery models and technology...
Posted to
Data Center Solutions
by
Michele Hudnall
on
Mar 6, 2012
Filed under:
Filed under: performance, monitoring, reporting, service level agreements, virtualization, NetIQ, IT management, cloud, BSM, Business Service Management, Operations Center, Novell, XaaS, KPIs, as-a-service, SLAs, Key Performance Indicators, service catalog, customer story, Michele Hudnall, Data Center Solutions
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Starting any project is daunting and Business Service Management as an initiative is often thought of as big, hard and complicated. My personal opinion is that stems from the fact that it cuts horizontally across the data center and does not reside in one sphere of influence. However, as a long time...
Posted to
Data Center Solutions
by
Michele Hudnall
on
Feb 16, 2012
Filed under:
Filed under: dashboards, best practice, performance, Systems Management, monitoring, end-to-end, SLA, service level agreements, IT application management, IT management, Cloud computing, Availability, cloud, Spending, Operations, adoption of cloud, Hybrid, CIO, BSM, Business Service Management, Intelligent Information, Data Center, Strategy, Operations Center, Cloud Providers, IT Operations, Systems Monitoring, Cloud Management, Infrastructure-as-a-Service, IT, Service Catalogues, CMDB, as-a-service, SLAs, service catalog, Business Services, High Availability, IT Transformation, Michele Hudnall, Data Center Solutions
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So, you are in charge of IT Operations at your company - making sure that all services and applications are not only available, but performing at or above the levels you have committed to the business in your service level agreements [SLA]. It's complex stuff and you have probably implemented more...
Posted to
Data Center Solutions
by
David Shephard
on
Oct 5, 2011
Filed under:
Filed under: appmanager, tips, SLA, service level agreements, NetIQ, BSM, Business Service Management, Operations Center, Novell, IT Operations, ZDNet, Singapore, OCBC Bank, SaaS, Software as a Service, David Shephard, Data Center Solutions
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Much like The Rime of the Ancient Mariner , do you find yourself thinking you have ”Data Data Everywhere, not a Bit of Intelligent Information Anywhere”? Join the club and it becomes more overwhelming in today’s fast paced world of operations to adopt new architectures and technologies...
Posted to
Data Center Solutions
by
Michele Hudnall
on
Aug 30, 2011
Filed under:
Filed under: Systems Management, SLA, service level agreements, Management, data, Common Priorities, Service Providers, End-to-End Management, Business Objectives, Network Performance, Live Dashboards, Intelligent Information, Key Services, Data Center, Application Performance, Data Sources, Operations Center, Michele Hudnall, Data Center Solutions
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A friend of mine, Richard Whitehead, recently published two blog posts ( Two Lawyers Walk Into a Presentation... and Shakin' Up Cloud Contracts ) on the topic of service level agreements, contracts and lawyers for cloud based services. My favorite quote from these posts: “Send lawyers, guns...
Posted to
Data Center Solutions
by
Michele Hudnall
on
Jun 27, 2011
Filed under:
Filed under: SLA, service level agreements, Cloud computing, cloud, BSM, Data Center World, Business Service Management, Business Architect, Forrester Research, Nolen Goldberg, David Snead, Alex Cullen, InfoWorld, Interop, Michele Hudnall, Data Center Solutions