Travis just posted, "Unlike the Weather, You Can Choose Your Cloud" , discussing the recent power outages we experienced here in the Northern VA area last week. As a native of this area, thunder storms and hurricanes do pass our way and affect us during this time of year. Late May of 2008,...
Posted to
Data Center Solutions
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Michele Hudnall
on
Jul 12, 2012
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Filed under: Systems Management, SLA, service level agreements, IT management, Cloud computing, Availability, cloud, Infrastructure, Operations, Social Media, adoption of cloud, BSM, Business Service Management, Service Providers, End-to-End Management, Data Center, Application Performance, Operations Center, IT Operations, SaaS, Software as a Service, Systems Monitoring, Disaster Recovery, Cloud Management, Infrastructure-as-a-Service, Quality of Service, as-a-service, High Availability, Amazon, Michele Hudnall, Data Center Solutions
I'm back from a couple of weeks of travel and most notably, the annual Gartner Infrastructure and Operations Management Summit (IOM) the first week of June. There were more than just a handful of aha moments, much churn in what has been a mature market and many great conversations on the solution...
Posted to
Data Center Solutions
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Michele Hudnall
on
Jun 20, 2012
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Filed under: dashboards, performance, Systems Management, monitoring, integration, end-to-end, SLA, service level agreements, virtualization, automation, IT management, Availability, cloud, predictions, Infrastructure, mobile, Gartner, Spending, Tech Jobs, Social Media, IT Process Automation, CIO, Business Service Management, Service Providers, End-to-End Management, Business Objectives, Intelligent Information, Key Services, Data Center, Application Performance, Operations Center, Cloud Providers, IT Operations, Systems Monitoring, 2012, BYOD, Cloud Management, Infrastructure-as-a-Service, ITIL, IT, CMDB, as-a-service, SLAs, Systems, Business Services, Customer Experience, High Availability, NOC, IT Transformation, Gartner IOM, Michele Hudnall, Data Center Solutions
I traveled the globe from October to February meeting with customers and our sales teams discussing NetIQ's IT Operations Management (ITOM) value and solutions, then I traded in wings for a bit. Now it's time for one of my favorite battery re-charging conferences of the year, the Gartner Infrastructure...
Posted to
Data Center Solutions
by
Michele Hudnall
on
Jun 4, 2012
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Filed under: dashboards, performance, Systems Management, monitoring, integration, end-to-end, SLA, service level agreements, virtualization, automation, IT management, Availability, cloud, predictions, Infrastructure, mobile, Gartner, Spending, Tech Jobs, Social Media, IT Process Automation, CIO, Business Service Management, Service Providers, End-to-End Management, Business Objectives, Intelligent Information, Key Services, Data Center, Application Performance, Operations Center, Cloud Providers, IT Operations, Systems Monitoring, 2012, BYOD, Cloud Management, Infrastructure-as-a-Service, ITIL, IT, CMDB, as-a-service, SLAs, Systems, Business Services, Customer Experience, High Availability, NOC, IT Transformation, Gartner IOM, Michele Hudnall, Data Center Solutions
Let’s end the week with a little tongue in cheek humor. I started the week on a conference call on Monday and as I was looking out the window, a large bird came swooping past my window to land in a tree overlooking my patio.Curiosity of a Scorpion was getting the best of me to figure out what kind...
Posted to
Data Center Solutions
by
Michele Hudnall
on
May 11, 2012
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Filed under: control center, service level agreements, IT management, Availability, Infrastructure, Forrester, Tech Jobs, trends, IT Process Automation, CIO, BSM, Business Service Management, Data Center, Application Performance, Operations Center, Cloud Providers, IT Operations, Systems Monitoring, BYOD, Quality of Service, as-a-service, Fortune 500, IT Transformation, Michele Hudnall, Data Center Solutions
In this Real World BSM post, I'll be looking at another real case study from another organization I can not identify. A NetIQ Business Service Management (BSM) customer that has conquered a dilemma and continues to deliver technology as business services in the advent of new delivery models and technology...
Posted to
Data Center Solutions
by
Michele Hudnall
on
Mar 6, 2012
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Filed under: performance, monitoring, reporting, service level agreements, virtualization, NetIQ, IT management, cloud, BSM, Business Service Management, Operations Center, Novell, XaaS, KPIs, as-a-service, SLAs, Key Performance Indicators, service catalog, customer story, Michele Hudnall, Data Center Solutions
Starting any project is daunting and Business Service Management as an initiative is often thought of as big, hard and complicated. My personal opinion is that stems from the fact that it cuts horizontally across the data center and does not reside in one sphere of influence. However, as a long time...
Posted to
Data Center Solutions
by
Michele Hudnall
on
Feb 16, 2012
Filed under:
Filed under: dashboards, best practice, performance, Systems Management, monitoring, end-to-end, SLA, service level agreements, IT application management, IT management, Cloud computing, Availability, cloud, Spending, Operations, adoption of cloud, Hybrid, CIO, BSM, Business Service Management, Intelligent Information, Data Center, Strategy, Operations Center, Cloud Providers, IT Operations, Systems Monitoring, Cloud Management, Infrastructure-as-a-Service, IT, Service Catalogues, CMDB, as-a-service, SLAs, service catalog, Business Services, High Availability, IT Transformation, Michele Hudnall, Data Center Solutions