-
Think back to your first day of work at a new job (could be your current one or a past one.) Remember how exciting things were, you were in HR orientation learning about your benefits and vacation policy – learning about your 401k options… all that good stuff that you get filled with when...
-
Next week I'll be speaking at the CSO Executive Seminar on Data Protection and Encryption in Washington, D.C. My presentation will focus on doing more with less in a time when security and compliance teams are stretched thin due to staff and budget cuts. I will touch on aligning security investments...
-
An interesting debate has been raging in a LinkedIn ITIL group (note: you will need to register to see it). A poster asked a simple question, "Does a Major Incident automatically lead to the creation of a problem record?". You would think that ITIL would have a simple answer to such a question...
-
I have a hunch that in 12 months, we will be looking back at 2010 and calling it the year of regulation. Now, to be clear, I can’t see the future nor can I do magic tricks, but I do agree with Ephraim Schwartz’s commentary in his article New regulations will soon swell IT workloads - the...
-
I saw this question posed in a discussion on LinkedIn , and thought that it deserved an answer from an IT Process Automation (ITPA) perspective. One respondent to the question stated it well: " The answer is simple, if there is not a common bond and governance mechanism between process documentation...
-
NetIQ has a long history of working with Managed Service Providers to meet their unique needs for multi-tenant, remotely accessible and highly scalable management software. But we recognized that there is a growing need - dare I call it an imperative - for automation software among MSPs. MSPs must constantly...
-
Systems Management. It’s a common term, historically used by software vendors to categorise their monitoring solutions – the technologies that many organisations deploy to measure the performance and availability of their IT infrastructure. And there’s an important link there. Afterall...
-
Over the past couple of weeks, this 'ITIL - does it really work?' series has explored the objectives of ITIL , and some of the challenges organisations can face in ITIL adoption. Here, in the final part, we'll take a look at how emerging technologies can not only drive greater ITIL process...
Posted to
Automate This!
by
David Mount
on
Jul 20, 2009
Filed under:
Filed under: Automation, RBA, Run Book Automation, IT Process Automation, ITPA, Aegis, ROI, Process, ITIL, ITIL v3
-
Many organisations see many different advantages to IT Process Automation, and much is said about the benefits of automating routine, mundane and manual tasks from overburdened operations personnel. However one topic that seems to resonate consistently with organisations following an ITIL-based approach...
-
The word "process" in IT circles has gone through the hype cycle, convulsing from the "secret to success" to "overused" to "despised" (depending on who you ask, of course). This is closely aligned with the rise...
-
I have a brother-in-law who has been a machinist for his entire career. In other words, he makes parts, mostly for large airplanes. When I’ve asked him about his job, his biggest complaint was that union rules prevent him from being productive. In order to protect jobs, the rules restrict him from...
-
Last week Denise Dubie, a senior editor with Network World, wrote an interesting article titled, Savvy management: Putting IT on a diet . In the article, she interviews Evelyn Hubbert, a Forrester analyst who is well versed in NetIQ technology - you should ask her about us if you have a subscription...
-
If you haven't heard the news yet, NetIQ has announced IT Process Automation (ITPA) support for Microsoft System Center Operations Manager (SCOM) with a specific adapter for NetIQ Aegis. According to the analysts at Gartner, Forrester and EMA that I've spoken with, Microsoft has no plans for...
-
I really was hesitant to write this blog entry. After all, it is presumptuous at the very least for a vendor to tell you what to look for in a tool without knowing your requirements, and at its worse, it is misleading because of vendor bias towards their own tool. But after hearing requests for this...
-
As I visit with customers of NetIQ Aegis and observe successes and struggles, I thought it might be helpful to assemble a list of lessons learned for those of you just getting started with IT Process Automation . Here are five lessons that will help you achieve early success. 1. Get started with three...