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I live in Reston, Virginia (the runway of Dulles Airport) and I missed both my wake-up calls this morning as I had the window cracked to hear the all night rain. 6:15 am EDT, no school bus backing up into my townhouse cluster to pick up a few of the children, nor the low dull sound of a lumbering plane...
Posted to
Data Center Solutions
by
Michele Hudnall
on
Oct 29, 2012
Filed under:
Filed under: events, monitoring, smart monitoring, correlation, service level agreements, management of events, IT management, Availability, Infrastructure, Operations, BSM, Business Service Management, End-to-End Management, Key Services, Data Center, Data Sources, Operations Center, WorkloadIQ, Systems Monitoring, Disaster Recovery, IT, SLAs, Business Services, High Availability, NOC, Service Views, IT Transformation, Data Integration, Michele Hudnall, Electricity, Real-time Service View, Intelligent Service Model, Tropical Storm Bonnie, Ivan, CAharley, Francis, Jeanne, Hurricane, Hurricane Sandy, Data Center Solutions
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A couple of weeks ago one of our consultants in EMEA set up the Operations Center Dashboard for a customer in a clustered configuration. By this I mean, the customer wanted to ensure as much "up-time" as possible for their end users who access the Dashboard. In order to do this, multiple Dashboard...
Posted to
Data Center Solutions
by
Tobin Isenberg
on
Sep 12, 2012
Filed under:
Filed under: sql server, tips, NetIQ, IT management, Availability, Microsoft, BSM, Business Service Management, Operations Center, Novell, Oracle, Business Services, Load Balancer, Clustering, High Availability, NOC, Tobin Isenberg, Dashboard, Liferay, Database, Consulting, F5 Networks, Data Center Solutions
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I had the fantastic opportunity to participate in a live Cloud discussion: Get off my Cloud: Floating the Risks of Big Data Storage on Huff Post Live during their inaugural week of going live with streaming news and discussions leveraging Google+ Hangouts to bring in live guests. This Cloud and technology...
Posted to
Data Center Solutions
by
Michele Hudnall
on
Aug 24, 2012
Filed under:
Filed under: performance, SLA, IT management, Cloud computing, Availability, google, cloud, security, BSM, Business Service Management, Service Providers, Data Center, Operations Center, WorkloadIQ, Cloud Providers, IT Operations, Disaster Recovery, IT, SLAs, Business Services, NOC, IT Transformation, Michele Hudnall, DR, Data Privacy, Huffington Post, Alyona Minkovski, Cloud Security, UCLA, HuffPostLive, John Warren, John Villasenor, Data Center Solutions
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From time to time I get questions around Clustering with Operations Center . I decided to put together a Flash video that provides an overview. To lead off the video, I'd like to provide some basic details. When users ask questions around Clustering, what they are specifically asking for is to set...
Posted to
Data Center Solutions
by
Tobin Isenberg
on
Aug 8, 2012
Filed under:
Filed under: tips, dashboards, best practice, critical applications, Systems Management, IT management, Availability, BSM, Business Service Management, Live Dashboards, Operations Center, IT Operations, Systems Monitoring, BackUp, Business Services, Netcool, Load Balancer, High Availability, Tobin Isenberg, Spectrum, Data Center Solutions
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I couldn't resist this opportunity to discuss high availability, speed to root cause, speed to restoration, security and mission critical services. We sit on the eve of the largest single sporting event that comes around only every 4 years and the recent headlines are, "Twitter Down 2012: Service...
Posted to
Data Center Solutions
by
Michele Hudnall
on
Jul 27, 2012
Filed under:
Filed under: dashboards, performance, Systems Management, NetIQ, IT management, Availability, security, Twitter, CIO, BSM, Business Service Management, Live Dashboards, Operations Center, WorkloadIQ, Smartphones, Tablets, Quality of Service, IT, Business Services, Load Balancer, High Availability, NOC, Outage, IT Transformation, Michele Hudnall, DR, Olympics, London, KPN, Sentinel, iTV, London Eye, Atos Origin, SIEM, Data Center Solutions
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IT Transformation is and has been a hot topic for >20 years. Wow! I was speaking to one of my analyst friends at Forrester not too long ago and we were chatting about how much waste exists in annual IT spend just "Keeping the Lights On" and how these metrics haven't changed in >20...
Posted to
Data Center Solutions
by
Michele Hudnall
on
Jul 19, 2012
Filed under:
Filed under: dashboards, performance, Systems Management, monitoring, end-to-end, SLA, service level agreements, Operating Level Agreements, Management, IT management, Cloud computing, Availability, cloud, Forrester, Gartner, Spending, growth, CIO, BSM, Business Service Management, Service Providers, Live Dashboards, Intelligent Information, Data Center, Application Performance, Operations Center, WorkloadIQ, Cloud Providers, SaaS, Software as a Service, BYOD, Consumerization, Cloud Management, IT, Forbes, Board of Directors, SLAs, Business Services, High Availability, Amazon, IT Transformation, New York Times, Michele Hudnall, Data Center Solutions
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Travis just posted, "Unlike the Weather, You Can Choose Your Cloud" , discussing the recent power outages we experienced here in the Northern VA area last week. As a native of this area, thunder storms and hurricanes do pass our way and affect us during this time of year. Late May of 2008,...
Posted to
Data Center Solutions
by
Michele Hudnall
on
Jul 12, 2012
Filed under:
Filed under: Systems Management, SLA, service level agreements, IT management, Cloud computing, Availability, cloud, Infrastructure, Operations, Social Media, adoption of cloud, BSM, Business Service Management, Service Providers, End-to-End Management, Data Center, Application Performance, Operations Center, IT Operations, SaaS, Software as a Service, Systems Monitoring, Disaster Recovery, Cloud Management, Infrastructure-as-a-Service, Quality of Service, as-a-service, High Availability, Amazon, Michele Hudnall, Data Center Solutions
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We've discussed service management and the transformation that IT is undergoing with the catalysts being the cloud, service providers, SaaS, social media, collaboration, mobility, BYOD, etc. The root catalyst is choice and options in the market and the competition speaks in terms of service value...
Posted to
Data Center Solutions
by
Michele Hudnall
on
Jun 28, 2012
Filed under:
Filed under: dashboards, best practice, thresholds, performance, Systems Management, integration, correlation, end-to-end, SLA, service level agreements, Management, data, NetIQ, IT application management, IT management, Cloud computing, Availability, secure computing, cloud, communication, security, Forrester, Gartner, Spending, Operations, IT Process Automation, adoption of cloud, CIO, BSM, Business Service Management, Forrester Research, Service Providers, End-to-End Management, Business Objectives, Live Dashboards, Intelligent Information, Data Center, Application Performance, Data Sources, Strategy, Operations Center, Applications, WorkloadIQ, Cloud Providers, Systems Monitoring, Cloud Management, Public Cloud, IT, Key Performance Indicators, Systems, Business Services, Managed Service Provider, Manager of Managers, End User Experience, High Availability, NOC, IT Transformation, Michele Hudnall, Data Center Solutions
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Previously I posted, "Why Service Management" discussing the melding of IT and the business for common objectives in managing, measuring and communicating service performance. The recent Gartner Infrastructure and Operations Management Summit (IOM ) also provoked the status quo of IT Operations...
Posted to
Data Center Solutions
by
Michele Hudnall
on
Jun 26, 2012
Filed under:
Filed under: dashboards, performance, scalability, critical applications, Systems Management, monitoring, integration, end-to-end, service desk, help desk, reporting, SLA, service level agreements, data, virtualization, automation, NetIQ, IT application management, IT management, Cloud computing, Availability, secure computing, cloud, Microsoft, communication, security, mobile, Collaboration, Gartner, Funding, Spending, Tech Jobs, Operations, Social Media, trends, growth, IT Process Automation, CIO, BSM, Business Service Management, Business Architect, Service Providers, End-to-End Management, Business Objectives, Live Dashboards, Intelligent Information, Key Services, Data Center, Application Performance, Operations Center, Applications, WorkloadIQ, Cloud Providers, IT Operations, SaaS, Software as a Service, Systems Monitoring, 2012, Data Center. Mobile, BYOD, Consumerization, Cloud Management, iPad, Tablets, QoS, Quality of Service, IT, Cloud Marketplace, Self-Service, Risk, Productivity, KPIs, as-a-service, SLAs, Key Performance Indicators, Systems, Enterprise, Business Services, Managed Service Provider, End User Experience, High Availability, IT Transformation, Gartner IOM, Michele Hudnall, Data Center Solutions
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I'm back from a couple of weeks of travel and most notably, the annual Gartner Infrastructure and Operations Management Summit (IOM) the first week of June. There were more than just a handful of aha moments, much churn in what has been a mature market and many great conversations on the solution...
Posted to
Data Center Solutions
by
Michele Hudnall
on
Jun 20, 2012
Filed under:
Filed under: dashboards, performance, Systems Management, monitoring, integration, end-to-end, SLA, service level agreements, virtualization, automation, IT management, Availability, cloud, predictions, Infrastructure, mobile, Gartner, Spending, Tech Jobs, Social Media, IT Process Automation, CIO, Business Service Management, Service Providers, End-to-End Management, Business Objectives, Intelligent Information, Key Services, Data Center, Application Performance, Operations Center, Cloud Providers, IT Operations, Systems Monitoring, 2012, BYOD, Cloud Management, Infrastructure-as-a-Service, ITIL, IT, CMDB, as-a-service, SLAs, Systems, Business Services, Customer Experience, High Availability, NOC, IT Transformation, Gartner IOM, Michele Hudnall, Data Center Solutions
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I traveled the globe from October to February meeting with customers and our sales teams discussing NetIQ's IT Operations Management (ITOM) value and solutions, then I traded in wings for a bit. Now it's time for one of my favorite battery re-charging conferences of the year, the Gartner Infrastructure...
Posted to
Data Center Solutions
by
Michele Hudnall
on
Jun 4, 2012
Filed under:
Filed under: dashboards, performance, Systems Management, monitoring, integration, end-to-end, SLA, service level agreements, virtualization, automation, IT management, Availability, cloud, predictions, Infrastructure, mobile, Gartner, Spending, Tech Jobs, Social Media, IT Process Automation, CIO, Business Service Management, Service Providers, End-to-End Management, Business Objectives, Intelligent Information, Key Services, Data Center, Application Performance, Operations Center, Cloud Providers, IT Operations, Systems Monitoring, 2012, BYOD, Cloud Management, Infrastructure-as-a-Service, ITIL, IT, CMDB, as-a-service, SLAs, Systems, Business Services, Customer Experience, High Availability, NOC, IT Transformation, Gartner IOM, Michele Hudnall, Data Center Solutions
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In my last post, Eat or be Eaten - IT Transformation Underway , I discussed the transformation IT as we know it is undergoing. Last week I had the opportunity to listen to my good friend Eveline Oehrlich of Forrester present Reboot Service Management as hosted by ITSM Academy , confirming many of the...
Posted to
Data Center Solutions
by
Michele Hudnall
on
May 22, 2012
Filed under:
Filed under: Systems Management, IT management, Availability, cloud, Forrester, Operations, IT Process Automation, BSM, Business Service Management, Forrester Research, End-to-End Management, Operations Center, IT Operations, IT, Business Services, ITSM Academy, Eveline Oehrlich, IT Transformation, Michele Hudnall, Data Center Solutions
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Let’s end the week with a little tongue in cheek humor. I started the week on a conference call on Monday and as I was looking out the window, a large bird came swooping past my window to land in a tree overlooking my patio.Curiosity of a Scorpion was getting the best of me to figure out what kind...
Posted to
Data Center Solutions
by
Michele Hudnall
on
May 11, 2012
Filed under:
Filed under: control center, service level agreements, IT management, Availability, Infrastructure, Forrester, Tech Jobs, trends, IT Process Automation, CIO, BSM, Business Service Management, Data Center, Application Performance, Operations Center, Cloud Providers, IT Operations, Systems Monitoring, BYOD, Quality of Service, as-a-service, Fortune 500, IT Transformation, Michele Hudnall, Data Center Solutions
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IT is in the midst of a great transformation and wrote about this in a previous blog, as referenced by a CIO article and a Forrester blog . For those of us who have been in and around IT for the past 20 years, we’ve seen this ebb and flow of change. New technology, growth of service providers,...
Posted to
Data Center Solutions
by
Michele Hudnall
on
May 9, 2012
Filed under:
Filed under: IT management, trends, CIO, BSM, Business Service Management, Service Providers, End-to-End Management, Business Objectives, Quality of Service, Business Services, High Availability, IT Transformation, Michele Hudnall, Data Center Solutions
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Last week Kim S. Nash, Senior Editor for CIO, publshed an insightful article, " Top CIOs Predict the Five-Year Future of the CIO" . I'll paraphrase a few of the key points that I jotted down and stuck out when I read through the article: CIO of the future will be an Entrepreneur, Futurist...
Posted to
Data Center Solutions
by
Michele Hudnall
on
May 7, 2012
Filed under:
Filed under: IT management, cloud, Social Media, MSP, CIO, BSM, Business Service Management, Data Center, Operations Center, IT Operations, SaaS, CEO, Consumerization, Big Data, Shadow IT, BCBS, CMBD, Kim Nash, Fortune 500, Nasir Kahn, IT Transformation, Michele Hudnall, Data Center Solutions