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Think back to your first day of work at a new job (could be your current one or a past one.) Remember how exciting things were, you were in HR orientation learning about your benefits and vacation policy – learning about your 401k options… all that good stuff that you get filled with when...
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Next week I'll be speaking at the CSO Executive Seminar on Data Protection and Encryption in Washington, D.C. My presentation will focus on doing more with less in a time when security and compliance teams are stretched thin due to staff and budget cuts. I will touch on aligning security investments...
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An interesting debate has been raging in a LinkedIn ITIL group (note: you will need to register to see it). A poster asked a simple question, "Does a Major Incident automatically lead to the creation of a problem record?". You would think that ITIL would have a simple answer to such a question...
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I have a hunch that in 12 months, we will be looking back at 2010 and calling it the year of regulation. Now, to be clear, I can’t see the future nor can I do magic tricks, but I do agree with Ephraim Schwartz’s commentary in his article New regulations will soon swell IT workloads - the...
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I saw this question posed in a discussion on LinkedIn , and thought that it deserved an answer from an IT Process Automation (ITPA) perspective. One respondent to the question stated it well: " The answer is simple, if there is not a common bond and governance mechanism between process documentation...
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Next week I'll be speaking at Gartner's 14th Annual Future of IT Conference in Sao Paulo, Brazil on the subject of Security Event Automation. It's a subject I've spoken on before, and it's an area that generates a lot of questions, mostly around how and when to start thinking about...
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Systems Management. It’s a common term, historically used by software vendors to categorise their monitoring solutions – the technologies that many organisations deploy to measure the performance and availability of their IT infrastructure. And there’s an important link there. Afterall...
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Over the past couple of weeks, this 'ITIL - does it really work?' series has explored the objectives of ITIL , and some of the challenges organisations can face in ITIL adoption. Here, in the final part, we'll take a look at how emerging technologies can not only drive greater ITIL process...
Posted to
Automate This!
by
David Mount
on
Jul 20, 2009
Filed under:
Filed under: Automation, RBA, Run Book Automation, IT Process Automation, ITPA, Aegis, ROI, Process, ITIL, ITIL v3
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Many organisations see many different advantages to IT Process Automation, and much is said about the benefits of automating routine, mundane and manual tasks from overburdened operations personnel. However one topic that seems to resonate consistently with organisations following an ITIL-based approach...
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Here's an interesting take on the threat from insiders - not that they are malicious, but rather just not that bothered with security risks. In this case it's a study showing that many IT administrators are unconcerned about the risk of former employees attacking their organization. (I supposed...
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I recently had the pleasure of presenting at the ITIL v3 Online Summit , hosted by BrightTALK, around a previous blog post of mine: Making ITIL Practical: The Impact of IT Process Automation . The best-designed processes can sit on shelves while the organization refuses to change. IT Process Automation...
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The word "process" in IT circles has gone through the hype cycle, convulsing from the "secret to success" to "overused" to "despised" (depending on who you ask, of course). This is closely aligned with the rise...
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I have a brother-in-law who has been a machinist for his entire career. In other words, he makes parts, mostly for large airplanes. When I’ve asked him about his job, his biggest complaint was that union rules prevent him from being productive. In order to protect jobs, the rules restrict him from...
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Last week Denise Dubie, a senior editor with Network World, wrote an interesting article titled, Savvy management: Putting IT on a diet . In the article, she interviews Evelyn Hubbert, a Forrester analyst who is well versed in NetIQ technology - you should ask her about us if you have a subscription...
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As Interop comes to a close, those of you who couldn’t attend might find this information useful. While trade shows around the nation have seen a decline in attendance, Interop ended up being busier than organizers expected. As I mentioned in my last post , IT Automation was a new track this year...