Automate This! - All Comments

re: Don't Just Monitor. Manage!

Travis Greene — Mon, 03 Aug 2009 22:54:55 GMT

Both Gartner and Forrester state that IT Operations consumes 60 to 75% of IT budgets. A major part of IT operations is spent dealing with events. While there are ways to reduce events with good architecture, BSM, etc., no system or application is perfect, so events are a way of life. IT organizations can’t ignore them, so they must deal with them. NetIQ's philosophy is in agreement with yours, in a sense – document the process for dealing with events and then automate that process as much as possible to drive down operational costs and reallocate those funds to innovation. Check out the analyst-documented results of one customer at: www.netiq.com/.../TEIstudy.asp. The cost savings can be dramatic.

re: Don't Just Monitor. Manage!

SmithWill — Mon, 03 Aug 2009 17:22:44 GMT

Management is a process-plain and simple. Tools don't manage, people do. Technology and tools can only provide information and assistance. They cannot actually perform exclusive of human involvement.

The 11 step outline is nice but overwrought. This maniacal focus on "event management" *** is maddening and a grand miss-application of resources. Events are usage-based and occur as a result of user activity in conjunction with system configuration. Rather than trying to wrap one's head around millions of events is a big waste of time. Treating symptoms is not addressing the source of problems. An event is a result of some activity. With an end-to-end view of all devices and usage one can more easily address "management" issues without all the complexity.

Management is a process and not something that can be accomplished with any one solution or tool, especially when said tools cost 1,000s of dollars and require hours and hours of involvement to extract useful information.

ITIL - does it really work? Part 3: introducing IT Process Automation as an ITIL enabler

Automate This! — Mon, 20 Jul 2009 15:28:23 GMT

Over the past couple of weeks, this 'ITIL - does it really work?' series has explored the objectives

ITIL - does it really work? Part 3: introducing IT Process Automation as an ITIL enabler

Automate This! — Mon, 20 Jul 2009 15:28:22 GMT

Over the past couple of weeks, this 'ITIL - does it really work?' series has explored the objectives

ITIL - does it really work? Part 3: introducing IT Process Automation as an ITIL enabler

Automate This! — Mon, 20 Jul 2009 15:28:21 GMT

Over the past couple of weeks, this 'ITIL - does it really work?' series has explored the objectives

re: ITIL - does it really work? Part 2: What are the challenges of ITIL?

Philip Meese — Tue, 14 Jul 2009 13:17:38 GMT

The goal to "adopt ITIL" may be akin to a personal goal to "live a healthier life".

Especially for greenfield adoptions, it may be best to have a smaller, more narrowly defined goal that is incremental. Identify some small improvement where success can be demonstrated in a short time period (like 3-6 months). This builds confidence of the team itself and demonstrates ROI to management. This beachhead can then be expanded.

Instead of trying to "live a healthier life", try "getting to the gym twice a week".

Hmm, I think I will!

ITIL - does it really work? Part 2: What are the challenges of ITIL?

Automate This! — Thu, 09 Jul 2009 14:23:08 GMT

Earlier this week, I explored some of the goals of ITIL , and what it, and organisations implementing

Qmunity Update: New Blog, Tech Support, AppManager User Group...

Qmunity Blog — Wed, 08 Jul 2009 18:39:23 GMT

June was a busy month. You had many questions, boosting the number of posts to only 25 shy of the 10

re: ITIL - does it really work? Part 1: What is ITIL striving to achieve?

Sandeep Sharma — Tue, 07 Jul 2009 09:13:37 GMT

Presentation Video: Making ITIL Practical: The Impact of IT Process Automation

Automate This! — Tue, 23 Jun 2009 15:05:25 GMT

I recently had the pleasure of presenting at the ITIL v3 Online Summit , hosted by BrightTALK, around

IT Automation Wrap-Up from Interop

Automate This! — Fri, 22 May 2009 17:23:25 GMT

As Interop comes to a close, those of you who couldn’t attend might find this information useful

Qmunity Update: Knowledge Depot, Meet Up and more

Qmunity Blog — Thu, 30 Apr 2009 20:30:54 GMT

It only seems like only yesterday that I was introducing Qmunity , but it has been over a quarter now