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The trouble with Incident vs. Problem Management
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The trouble with Incident vs. Problem Management
An interesting debate has been raging in a LinkedIn ITIL group (note: you will need to register to see it). A poster asked a simple question, "Does a Major Incident automatically lead to the creation of a problem record?". You would think that...
Published
Fri, Jan 01 2010 9:55 AM
by
Travis Greene
Filed under:
IT Process Automation
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ITPA
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ITIL
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Incident Management
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Problem Management
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Event Enrichment
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Runbook Automation
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IT Automation
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