NetIQ Qmunity

VM Sprawl is a Risky Business

If I Google the term ‘Virtual Machine Sprawl’, I get nearly 43,000 results , confirming that it’s a topic that IT departments should be well aware of. Naturally, recognising a problem is the first step in overcoming or managing it, so...

Published Wed, Jun 06 2010 3:55 PM by David Mount

Filed under: Automation, RBA, Run Book Automation, IT Process Automation, ITPA, Aegis, Process, process documentation, Runbook Automation, IT Automation, CMDB, Cloud, Virtual Machine

Case Study: MSP Delivers Service, Value and Efficiency with ITIL and IT Process Automation

A little while back we sat down with Simon Hansford , Vice President, co-founder and first employee at Attenda to discuss their implementation of AppManager and Aegis . Simon described Attenda as a specialist in the provision of managed services solutions...

Published Wed, Jun 06 2010 9:30 AM by David Shephard

Filed under: IT Process Automation, ITPA, ITIL, Attenda, SLAs

ITIL meets "The Cloud" - Better get a Service Catalog Umbrella

Many ITIL adherents are wondering what impact the cloud will bring to their IT organization. One recent article states that the cloud is raining on ITIL . Sounds ominous. But perhaps there is a way to coexist? I'm becoming convinced that the Service...

Published Tue, May 05 2010 10:20 AM by Travis Greene

Filed under: IT Process Automation, ITPA, ITIL, CMDB, Cloud, Service Catalog, Helpdesk, HR

The trouble with Incident vs. Problem Management

An interesting debate has been raging in a LinkedIn ITIL group (note: you will need to register to see it). A poster asked a simple question, "Does a Major Incident automatically lead to the creation of a problem record?". You would think that...

Published Fri, Jan 01 2010 9:55 AM by Travis Greene

Filed under: IT Process Automation, ITPA, ITIL, Incident Management, Problem Management, Event Enrichment, Runbook Automation, IT Automation

Why is it so difficult to maintain accurate process documentation across an IT organization?

I saw this question posed in a discussion on LinkedIn , and thought that it deserved an answer from an IT Process Automation (ITPA) perspective. One respondent to the question stated it well: " The answer is simple, if there is not a common bond...

Published Fri, Nov 11 2009 1:37 PM by Travis Greene

Filed under: IT Process Automation, ITPA, ITIL, ITIL v3, process documentation, business process management

NetIQ Announces Successful Completion of MSPAlliance Vendor Accreditation Program

NetIQ has a long history of working with Managed Service Providers to meet their unique needs for multi-tenant, remotely accessible and highly scalable management software. But we recognized that there is a growing need - dare I call it an imperative...

Published Mon, Oct 10 2009 6:11 PM by Travis Greene

Filed under: ITPA, MSP, Accreditation, MSP Alliance, MTS AllStream, Presidio, Siemens, Attenda

Don't Just Monitor. Manage!

Systems Management. It’s a common term, historically used by software vendors to categorise their monitoring solutions – the technologies that many organisations deploy to measure the performance and availability of their IT infrastructure...

Published Mon, Aug 08 2009 9:23 AM by David Mount

Filed under: Automation, RBA, Run Book Automation, IT Process Automation, ITPA, Aegis, Process

ITIL - does it really work? Part 3: introducing IT Process Automation as an ITIL enabler

Over the past couple of weeks, this 'ITIL - does it really work?' series has explored the objectives of ITIL , and some of the challenges organisations can face in ITIL adoption. Here, in the final part, we'll take a look at how emerging technologies...

Published Mon, Jul 07 2009 3:51 AM by David Mount

Filed under: Automation, RBA, Run Book Automation, IT Process Automation, ITPA, Aegis, ROI, Process, ITIL, ITIL v3

Enrich your (Incident) Life!

Many organisations see many different advantages to IT Process Automation, and much is said about the benefits of automating routine, mundane and manual tasks from overburdened operations personnel. However one topic that seems to resonate consistently...

Published Tue, Jul 07 2009 8:02 AM by David Mount

Filed under: Run Book Automation, IT Process Automation, ITPA, Aegis, ITIL, Incident Management, ITIL v3

Making ITIL Practical: The Impact of IT Process Automation

The word "process" in IT circles has gone through the hype cycle, convulsing from the "secret to success" to "overused" to "despised" (depending on who you ask, of course). This is closely aligned with the rise...

Published Mon, Jun 06 2009 3:57 PM by Travis Greene

Filed under: IT Process Automation, ITPA, Process, ITIL, Brightalk

Automate or Die!

I have a brother-in-law who has been a machinist for his entire career. In other words, he makes parts, mostly for large airplanes. When I’ve asked him about his job, his biggest complaint was that union rules prevent him from being productive....

Published Fri, Jun 06 2009 2:35 PM by Todd Tucker

Filed under: RBA, Run Book Automation, IT Process Automation, ITPA

Putting IT on a diet! At what point is IT too skinny?

Last week Denise Dubie, a senior editor with Network World, wrote an interesting article titled, Savvy management: Putting IT on a diet . In the article, she interviews Evelyn Hubbert, a Forrester analyst who is well versed in NetIQ technology - you should...

Published Fri, May 05 2009 10:36 PM by Travis Greene

Filed under: IT Process Automation, ITPA, Denise Dubie, Evelyn Hubbert, Forrester

Hope for SCOM Users

If you haven't heard the news yet, NetIQ has announced IT Process Automation (ITPA) support for Microsoft System Center Operations Manager (SCOM) with a specific adapter for NetIQ Aegis. According to the analysts at Gartner, Forrester and EMA that...

Published Mon, May 05 2009 3:18 PM by Travis Greene

Filed under: ITPA, Aegis, Microsoft SCOM, NetIQ, Interop

What to Look for in an ITPA Tool?

I really was hesitant to write this blog entry. After all, it is presumptuous at the very least for a vendor to tell you what to look for in a tool without knowing your requirements, and at its worse, it is misleading because of vendor bias towards their...

Published Mon, Apr 04 2009 5:53 PM by Travis Greene

Filed under: ITPA, Aegis, Features

IT Process Automation Lessons Learned: Get it Right the First Time

As I visit with customers of NetIQ Aegis and observe successes and struggles, I thought it might be helpful to assemble a list of lessons learned for those of you just getting started with IT Process Automation . Here are five lessons that will help you...

Published Thu, Mar 03 2009 2:47 PM by Travis Greene

Filed under: IT Process Automation, ITPA, ROI, lessons learned

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