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Presentation Video: Making ITIL Practical: The Impact of IT Process Automation
I recently had the pleasure of presenting at the ITIL v3 Online Summit , hosted by BrightTALK, around a previous blog post of mine: Making ITIL Practical: The Impact of IT Process Automation . The best-designed processes can sit on shelves while the organization...
Published
Thu, Jun 18 2009 4:06 PM
by
Travis Greene
Filed under:
IT Process Automation
,
Aegis
,
NetIQ
,
ITIL
,
Brightalk
,
Video
Making ITIL Practical: The Impact of IT Process Automation
The word "process" in IT circles has gone through the hype cycle, convulsing from the "secret to success" to "overused" to "despised" (depending on who you ask, of course). This is closely aligned with the rise...
Published
Mon, Jun 08 2009 3:57 PM
by
Travis Greene
Filed under:
IT Process Automation
,
ITPA
,
Process
,
ITIL
,
Brightalk
Automate or Die!
I have a brother-in-law who has been a machinist for his entire career. In other words, he makes parts, mostly for large airplanes. When I’ve asked him about his job, his biggest complaint was that union rules prevent him from being productive....
Published
Fri, Jun 05 2009 2:35 PM
by
Todd Tucker
Filed under:
RBA
,
Run Book Automation
,
IT Process Automation
,
ITPA
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