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Watch out Amazon! AT&T Will Go Big Data and Cloud Computing On You!

Do you own a smartphone? Yes? Chances are you aren't alone. By some estimates, one in every 5 phones in the world is now a "smartphone". That's roughly over a billion smartphones world-wide and the direction of this trend is apparent...

Published Thu, Apr 04 2013 2:22 PM by Wes Heaps

Filed under: Cloud computing, mobile, Service Providers, IaaS, Big Data, Amazon, Mobility, Smartphone, BOINC, Service Provider, Wes Heaps, EC2, Mobile Computing, Hadoop, Mobile Devices, PaaS, AT and T
Cloud Discussion: Data Privacy, Availability and Performance on Huff Post Live

I had the fantastic opportunity to participate in a live Cloud discussion: Get off my Cloud: Floating the Risks of Big Data Storage on Huff Post Live during their inaugural week of going live with streaming news and discussions leveraging Google+ Hangouts...

Published Fri, Aug 08 2012 8:23 AM by Michele Hudnall

Filed under: performance, SLA, IT management, Cloud computing, Availability, google, cloud, security, BSM, Business Service Management, Service Providers, Data Center, Operations Center, WorkloadIQ, Cloud Providers, IT Operations, Disaster Recovery, IT, SLAs, Business Services, NOC, IT Transformation, Michele Hudnall, DR, Data Privacy, Huffington Post, Alyona Minkovski, Cloud Security, UCLA, HuffPostLive, John Warren, John Villasenor, Data Center Solutions
Managed Services Providers Continue to Invest in AppManager

Cloud and Service Providers make up an important and growing segment of the AppManager business. A recent video interview with a new AppManager MSP customer , Simon Walker of Softcat , provides excellent validation of what sets AppManager apart from the...

Published Tue, Jul 07 2012 12:16 PM by Travis Greene

Filed under: appmanager, Systems Management, IT application management, cloud, MSP, Aegis, IT Process Automation, Service Providers, Application Performance, Travis Greene, ITPA, Managed Service Provider, Attenda, Softcat, Ultima, Application Management, Data Center Solutions
IT Transformation - Who Does Gartner Show Winning in the $3.6T IT Business?

IT Transformation is and has been a hot topic for >20 years. Wow! I was speaking to one of my analyst friends at Forrester not too long ago and we were chatting about how much waste exists in annual IT spend just "Keeping the Lights On" and...

Published Thu, Jul 07 2012 2:17 PM by Michele Hudnall

Filed under: dashboards, performance, Systems Management, monitoring, end-to-end, SLA, service level agreements, Operating Level Agreements, Management, IT management, Cloud computing, Availability, cloud, Forrester, Gartner, Spending, growth, CIO, BSM, Business Service Management, Service Providers, Live Dashboards, Intelligent Information, Data Center, Application Performance, Operations Center, WorkloadIQ, Cloud Providers, SaaS, Software as a Service, BYOD, Consumerization, Cloud Management, IT, Forbes, Board of Directors, SLAs, Business Services, High Availability, Amazon, IT Transformation, New York Times, Michele Hudnall, Data Center Solutions
Storm Cloud Busting - Service Enable Your Infrastructure

Travis just posted, "Unlike the Weather, You Can Choose Your Cloud" , discussing the recent power outages we experienced here in the Northern VA area last week. As a native of this area, thunder storms and hurricanes do pass our way and affect...

Published Thu, Jul 07 2012 8:46 AM by Michele Hudnall

Filed under: Systems Management, SLA, service level agreements, IT management, Cloud computing, Availability, cloud, Infrastructure, Operations, Social Media, adoption of cloud, BSM, Business Service Management, Service Providers, End-to-End Management, Data Center, Application Performance, Operations Center, IT Operations, SaaS, Software as a Service, Systems Monitoring, Disaster Recovery, Cloud Management, Infrastructure-as-a-Service, Quality of Service, as-a-service, High Availability, Amazon, Michele Hudnall, Data Center Solutions
Communicating Service Performance - Beware of the Competition

We've discussed service management and the transformation that IT is undergoing with the catalysts being the cloud, service providers, SaaS, social media, collaboration, mobility, BYOD, etc. The root catalyst is choice and options in the market and...

Published Thu, Jun 06 2012 8:30 PM by Michele Hudnall

Filed under: dashboards, best practice, thresholds, performance, Systems Management, integration, correlation, end-to-end, SLA, service level agreements, Management, data, NetIQ, IT application management, IT management, Cloud computing, Availability, secure computing, cloud, communication, security, Forrester, Gartner, Spending, Operations, IT Process Automation, adoption of cloud, CIO, BSM, Business Service Management, Forrester Research, Service Providers, End-to-End Management, Business Objectives, Live Dashboards, Intelligent Information, Data Center, Application Performance, Data Sources, Strategy, Operations Center, Applications, WorkloadIQ, Cloud Providers, Systems Monitoring, Cloud Management, Public Cloud, IT, Key Performance Indicators, Systems, Business Services, Managed Service Provider, Manager of Managers, End User Experience, High Availability, NOC, IT Transformation, Michele Hudnall, Data Center Solutions
Overhauling Service Management - Developing, Operating and Securing Services

Previously I posted, "Why Service Management" discussing the melding of IT and the business for common objectives in managing, measuring and communicating service performance. The recent Gartner Infrastructure and Operations Management Summit...

Published Tue, Jun 06 2012 2:52 PM by Michele Hudnall

Filed under: dashboards, performance, scalability, critical applications, Systems Management, monitoring, integration, end-to-end, service desk, help desk, reporting, SLA, service level agreements, data, virtualization, automation, NetIQ, IT application management, IT management, Cloud computing, Availability, secure computing, cloud, Microsoft, communication, security, mobile, Collaboration, Gartner, Funding, Spending, Tech Jobs, Operations, Social Media, trends, growth, IT Process Automation, CIO, BSM, Business Service Management, Business Architect, Service Providers, End-to-End Management, Business Objectives, Live Dashboards, Intelligent Information, Key Services, Data Center, Application Performance, Operations Center, Applications, WorkloadIQ, Cloud Providers, IT Operations, SaaS, Software as a Service, Systems Monitoring, 2012, Data Center. Mobile, BYOD, Consumerization, Cloud Management, iPad, Tablets, QoS, Quality of Service, IT, Cloud Marketplace, Self-Service, Risk, Productivity, KPIs, as-a-service, SLAs, Key Performance Indicators, Systems, Enterprise, Business Services, Managed Service Provider, End User Experience, High Availability, IT Transformation, Gartner IOM, Michele Hudnall, Data Center Solutions
Gartner Infrastructure & Operations Mgmt Summit - Road Trip Wrap-up

I'm back from a couple of weeks of travel and most notably, the annual Gartner Infrastructure and Operations Management Summit (IOM) the first week of June. There were more than just a handful of aha moments, much churn in what has been a mature market...

Published Wed, Jun 06 2012 12:56 PM by Michele Hudnall

Filed under: dashboards, performance, Systems Management, monitoring, integration, end-to-end, SLA, service level agreements, virtualization, automation, IT management, Availability, cloud, predictions, Infrastructure, mobile, Gartner, Spending, Tech Jobs, Social Media, IT Process Automation, CIO, Business Service Management, Service Providers, End-to-End Management, Business Objectives, Intelligent Information, Key Services, Data Center, Application Performance, Operations Center, Cloud Providers, IT Operations, Systems Monitoring, 2012, BYOD, Cloud Management, Infrastructure-as-a-Service, ITIL, IT, CMDB, as-a-service, SLAs, Systems, Business Services, Customer Experience, High Availability, NOC, IT Transformation, Gartner IOM, Michele Hudnall, Data Center Solutions
Road Trip - Gartner Infrastructure & Operations Mgmt Summit

I traveled the globe from October to February meeting with customers and our sales teams discussing NetIQ's IT Operations Management (ITOM) value and solutions, then I traded in wings for a bit. Now it's time for one of my favorite battery re...

Published Mon, Jun 06 2012 1:43 PM by Michele Hudnall

Filed under: dashboards, performance, Systems Management, monitoring, integration, end-to-end, SLA, service level agreements, virtualization, automation, IT management, Availability, cloud, predictions, Infrastructure, mobile, Gartner, Spending, Tech Jobs, Social Media, IT Process Automation, CIO, Business Service Management, Service Providers, End-to-End Management, Business Objectives, Intelligent Information, Key Services, Data Center, Application Performance, Operations Center, Cloud Providers, IT Operations, Systems Monitoring, 2012, BYOD, Cloud Management, Infrastructure-as-a-Service, ITIL, IT, CMDB, as-a-service, SLAs, Systems, Business Services, Customer Experience, High Availability, NOC, IT Transformation, Gartner IOM, Michele Hudnall, Data Center Solutions
IT Departments Need to Run Like IT Vendors

IT is in the midst of a great transformation and wrote about this in a previous blog, as referenced by a CIO article and a Forrester blog . For those of us who have been in and around IT for the past 20 years, we’ve seen this ebb and flow of change...

Published Wed, May 05 2012 10:02 AM by Michele Hudnall

Filed under: IT management, trends, CIO, BSM, Business Service Management, Service Providers, End-to-End Management, Business Objectives, Quality of Service, Business Services, High Availability, IT Transformation, Michele Hudnall, Data Center Solutions
Does IT Matter? Time for Change is Now!

I talked about Nicholas Carr's Harvard Business Review paper entitled, “IT Doesn’t Matter” in my last post . His paper made some predictions about the evolving role of IT, its commoditization and eventual outsourcing of the commodity...

Published Wed, Feb 02 2012 1:32 AM by Michele Hudnall

Filed under: NetIQ, cloud, Gartner, BSM, Business Service Management, Service Providers, Operations Center, ITIL, QoS, Quality of Service, Harvard Business Review, HBR, BSMReview, Bill Keyworth, Nicholas Carr, Forbes, Board of Directors, IT Transformation, Michele Hudnall, Data Center Solutions
IT Service Provider of Choice – NOT

In a few weeks I have the privilege to do a joint webcast with Bill Keyworth , founding editor of BSMReview.com and former Gartner analyst, where we will discuss the recent findings from the 2011 BSMReveiw Survey - but, more on that another time. I find...

Published Thu, Jan 01 2012 9:55 AM by Michele Hudnall

Filed under: NetIQ, cloud, CIO, BSM, Business Service Management, Service Providers, Operations Center, ITIL, QoS, Quality of Service, Harvard Business Review, HBR, BSMReview, Bill Keyworth, Nicholas Carr, IT Transformation, Michele Hudnall, Data Center Solutions
Traditional IT is too Slow - Hello Cloud

Traditional IT is too slow for today’s business users, who demand immediate gratification. The consumerization of IT, a topic one of my colleagues has been blogging about for a while from the IT security perspective, is dramatically reshaping people’s...

Published Thu, Jan 01 2012 2:12 PM by MikeRobinson

Filed under: workload, NetIQ, iPhone, Service Providers, Data Center, Novell, Consumerization, Cloud Manager, Smartphones, Ease-of-Use, Cloud Management, Public Cloud, Private Cloud, Provisioning, iPad, Infrastructure-as-a-Service, Tablets, IaaS, ITIL, iP od Touch, MikeRobinson, Data Center Solutions
CIO IT Spending for 2012 Predictions Abound

It's that time of year where the press is filled with the latest predictions for IT spending in the coming year. A couple of articles and surveys caught my attention as they relate to the unspoken imperative of connecting to the business to drive...

Published Tue, Jan 01 2012 9:56 AM by Michele Hudnall

Filed under: Cloud computing, CIO, BSM, Business Service Management, Service Providers, 2012, Data Center. Mobile, CEO, CIOInsight, BYOD, IT Transformation, Michele Hudnall, Data Center Solutions
Achieving Live Service Views in Complex, Mixed Environments

Much like The Rime of the Ancient Mariner , do you find yourself thinking you have ”Data Data Everywhere, not a Bit of Intelligent Information Anywhere”? Join the club and it becomes more overwhelming in today’s fast paced world of operations...

Published Tue, Aug 08 2011 2:30 PM by Michele Hudnall

Filed under: Systems Management, SLA, service level agreements, Management, data, Common Priorities, Service Providers, End-to-End Management, Business Objectives, Network Performance, Live Dashboards, Intelligent Information, Key Services, Data Center, Application Performance, Data Sources, Operations Center, Michele Hudnall, Data Center Solutions

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Watch out Amazon! AT&T Will Go Big Data and Cloud Computing On You!

Cloud Discussion: Data Privacy, Availability and Performance on Huff Post Live

Managed Services Providers Continue to Invest in AppManager

IT Transformation - Who Does Gartner Show Winning in the $3.6T IT Business?

Storm Cloud Busting - Service Enable Your Infrastructure

Communicating Service Performance - Beware of the Competition

Overhauling Service Management - Developing, Operating and Securing Services

Gartner Infrastructure & Operations Mgmt Summit - Road Trip Wrap-up

Road Trip - Gartner Infrastructure & Operations Mgmt Summit

IT Departments Need to Run Like IT Vendors

Does IT Matter? Time for Change is Now!

IT Service Provider of Choice – NOT

Traditional IT is too Slow - Hello Cloud

CIO IT Spending for 2012 Predictions Abound

Achieving Live Service Views in Complex, Mixed Environments