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Cloud Discussion: Data Privacy, Availability and Performance on Huff Post Live

I had the fantastic opportunity to participate in a live Cloud discussion: Get off my Cloud: Floating the Risks of Big Data Storage on Huff Post Live during their inaugural week of going live with streaming news and discussions leveraging Google+ Hangouts...

Published Fri, Aug 08 2012 8:23 AM by Michele Hudnall

Filed under: performance, SLA, IT management, Cloud computing, Availability, google, cloud, security, BSM, Business Service Management, Service Providers, Data Center, Operations Center, WorkloadIQ, Cloud Providers, IT Operations, Disaster Recovery, IT, SLAs, Business Services, NOC, IT Transformation, Michele Hudnall, DR, Data Privacy, Huffington Post, Alyona Minkovski, Cloud Security, UCLA, HuffPostLive, John Warren, John Villasenor, Data Center Solutions
IT Transformation - Who Does Gartner Show Winning in the $3.6T IT Business?

IT Transformation is and has been a hot topic for >20 years. Wow! I was speaking to one of my analyst friends at Forrester not too long ago and we were chatting about how much waste exists in annual IT spend just "Keeping the Lights On" and...

Published Thu, Jul 07 2012 2:17 PM by Michele Hudnall

Filed under: dashboards, performance, Systems Management, monitoring, end-to-end, SLA, service level agreements, Operating Level Agreements, Management, IT management, Cloud computing, Availability, cloud, Forrester, Gartner, Spending, growth, CIO, BSM, Business Service Management, Service Providers, Live Dashboards, Intelligent Information, Data Center, Application Performance, Operations Center, WorkloadIQ, Cloud Providers, SaaS, Software as a Service, BYOD, Consumerization, Cloud Management, IT, Forbes, Board of Directors, SLAs, Business Services, High Availability, Amazon, IT Transformation, New York Times, Michele Hudnall, Data Center Solutions
Storm Cloud Busting - Service Enable Your Infrastructure

Travis just posted, "Unlike the Weather, You Can Choose Your Cloud" , discussing the recent power outages we experienced here in the Northern VA area last week. As a native of this area, thunder storms and hurricanes do pass our way and affect...

Published Thu, Jul 07 2012 8:46 AM by Michele Hudnall

Filed under: Systems Management, SLA, service level agreements, IT management, Cloud computing, Availability, cloud, Infrastructure, Operations, Social Media, adoption of cloud, BSM, Business Service Management, Service Providers, End-to-End Management, Data Center, Application Performance, Operations Center, IT Operations, SaaS, Software as a Service, Systems Monitoring, Disaster Recovery, Cloud Management, Infrastructure-as-a-Service, Quality of Service, as-a-service, High Availability, Amazon, Michele Hudnall, Data Center Solutions
Communicating Service Performance - Beware of the Competition

We've discussed service management and the transformation that IT is undergoing with the catalysts being the cloud, service providers, SaaS, social media, collaboration, mobility, BYOD, etc. The root catalyst is choice and options in the market and...

Published Thu, Jun 06 2012 8:30 PM by Michele Hudnall

Filed under: dashboards, best practice, thresholds, performance, Systems Management, integration, correlation, end-to-end, SLA, service level agreements, Management, data, NetIQ, IT application management, IT management, Cloud computing, Availability, secure computing, cloud, communication, security, Forrester, Gartner, Spending, Operations, IT Process Automation, adoption of cloud, CIO, BSM, Business Service Management, Forrester Research, Service Providers, End-to-End Management, Business Objectives, Live Dashboards, Intelligent Information, Data Center, Application Performance, Data Sources, Strategy, Operations Center, Applications, WorkloadIQ, Cloud Providers, Systems Monitoring, Cloud Management, Public Cloud, IT, Key Performance Indicators, Systems, Business Services, Managed Service Provider, Manager of Managers, End User Experience, High Availability, NOC, IT Transformation, Michele Hudnall, Data Center Solutions
Overhauling Service Management - Developing, Operating and Securing Services

Previously I posted, "Why Service Management" discussing the melding of IT and the business for common objectives in managing, measuring and communicating service performance. The recent Gartner Infrastructure and Operations Management Summit...

Published Tue, Jun 06 2012 2:52 PM by Michele Hudnall

Filed under: dashboards, performance, scalability, critical applications, Systems Management, monitoring, integration, end-to-end, service desk, help desk, reporting, SLA, service level agreements, data, virtualization, automation, NetIQ, IT application management, IT management, Cloud computing, Availability, secure computing, cloud, Microsoft, communication, security, mobile, Collaboration, Gartner, Funding, Spending, Tech Jobs, Operations, Social Media, trends, growth, IT Process Automation, CIO, BSM, Business Service Management, Business Architect, Service Providers, End-to-End Management, Business Objectives, Live Dashboards, Intelligent Information, Key Services, Data Center, Application Performance, Operations Center, Applications, WorkloadIQ, Cloud Providers, IT Operations, SaaS, Software as a Service, Systems Monitoring, 2012, Data Center. Mobile, BYOD, Consumerization, Cloud Management, iPad, Tablets, QoS, Quality of Service, IT, Cloud Marketplace, Self-Service, Risk, Productivity, KPIs, as-a-service, SLAs, Key Performance Indicators, Systems, Enterprise, Business Services, Managed Service Provider, End User Experience, High Availability, IT Transformation, Gartner IOM, Michele Hudnall, Data Center Solutions
Gartner Infrastructure & Operations Mgmt Summit - Road Trip Wrap-up

I'm back from a couple of weeks of travel and most notably, the annual Gartner Infrastructure and Operations Management Summit (IOM) the first week of June. There were more than just a handful of aha moments, much churn in what has been a mature market...

Published Wed, Jun 06 2012 12:56 PM by Michele Hudnall

Filed under: dashboards, performance, Systems Management, monitoring, integration, end-to-end, SLA, service level agreements, virtualization, automation, IT management, Availability, cloud, predictions, Infrastructure, mobile, Gartner, Spending, Tech Jobs, Social Media, IT Process Automation, CIO, Business Service Management, Service Providers, End-to-End Management, Business Objectives, Intelligent Information, Key Services, Data Center, Application Performance, Operations Center, Cloud Providers, IT Operations, Systems Monitoring, 2012, BYOD, Cloud Management, Infrastructure-as-a-Service, ITIL, IT, CMDB, as-a-service, SLAs, Systems, Business Services, Customer Experience, High Availability, NOC, IT Transformation, Gartner IOM, Michele Hudnall, Data Center Solutions
Road Trip - Gartner Infrastructure & Operations Mgmt Summit

I traveled the globe from October to February meeting with customers and our sales teams discussing NetIQ's IT Operations Management (ITOM) value and solutions, then I traded in wings for a bit. Now it's time for one of my favorite battery re...

Published Mon, Jun 06 2012 1:43 PM by Michele Hudnall

Filed under: dashboards, performance, Systems Management, monitoring, integration, end-to-end, SLA, service level agreements, virtualization, automation, IT management, Availability, cloud, predictions, Infrastructure, mobile, Gartner, Spending, Tech Jobs, Social Media, IT Process Automation, CIO, Business Service Management, Service Providers, End-to-End Management, Business Objectives, Intelligent Information, Key Services, Data Center, Application Performance, Operations Center, Cloud Providers, IT Operations, Systems Monitoring, 2012, BYOD, Cloud Management, Infrastructure-as-a-Service, ITIL, IT, CMDB, as-a-service, SLAs, Systems, Business Services, Customer Experience, High Availability, NOC, IT Transformation, Gartner IOM, Michele Hudnall, Data Center Solutions
Finding & Categorizing Services - The Golden Key to Quality & Right Sized Cloud & Hybrid Deployments

Starting any project is daunting and Business Service Management as an initiative is often thought of as big, hard and complicated. My personal opinion is that stems from the fact that it cuts horizontally across the data center and does not reside in...

Published Thu, Feb 02 2012 11:58 AM by Michele Hudnall

Filed under: dashboards, best practice, performance, Systems Management, monitoring, end-to-end, SLA, service level agreements, IT application management, IT management, Cloud computing, Availability, cloud, Spending, Operations, adoption of cloud, Hybrid, CIO, BSM, Business Service Management, Intelligent Information, Data Center, Strategy, Operations Center, Cloud Providers, IT Operations, Systems Monitoring, Cloud Management, Infrastructure-as-a-Service, IT, Service Catalogues, CMDB, as-a-service, SLAs, service catalog, Business Services, High Availability, IT Transformation, Michele Hudnall, Data Center Solutions
Prioritizing Your Response to IT Operations Alerts

So, you are in charge of IT Operations at your company - making sure that all services and applications are not only available, but performing at or above the levels you have committed to the business in your service level agreements [SLA]. It's complex...

Published Wed, Oct 10 2011 3:55 PM by David Shephard

Filed under: appmanager, tips, SLA, service level agreements, NetIQ, BSM, Business Service Management, Operations Center, Novell, IT Operations, ZDNet, Singapore, OCBC Bank, SaaS, Software as a Service, David Shephard, Data Center Solutions
Achieving Live Service Views in Complex, Mixed Environments

Much like The Rime of the Ancient Mariner , do you find yourself thinking you have ”Data Data Everywhere, not a Bit of Intelligent Information Anywhere”? Join the club and it becomes more overwhelming in today’s fast paced world of operations...

Published Tue, Aug 08 2011 2:30 PM by Michele Hudnall

Filed under: Systems Management, SLA, service level agreements, Management, data, Common Priorities, Service Providers, End-to-End Management, Business Objectives, Network Performance, Live Dashboards, Intelligent Information, Key Services, Data Center, Application Performance, Data Sources, Operations Center, Michele Hudnall, Data Center Solutions
6 Tips for Cloud Service Contracts

A friend of mine, Richard Whitehead, recently published two blog posts ( Two Lawyers Walk Into a Presentation... and Shakin' Up Cloud Contracts ) on the topic of service level agreements, contracts and lawyers for cloud based services. My favorite...

Published Mon, Jun 06 2011 10:10 AM by Michele Hudnall

Filed under: SLA, service level agreements, Cloud computing, cloud, BSM, Data Center World, Business Service Management, Business Architect, Forrester Research, Nolen Goldberg, David Snead, Alex Cullen, InfoWorld, Interop, Michele Hudnall, Data Center Solutions
What's Your Worst SLA?

Hello from Bangalore, India! This week, I'm out in the tech hub of this magical country to work with some of our customers and get a take on the market opportunities in such a booming economy (even after all the economic issues around the world)....

Published Mon, Oct 10 2009 7:38 AM by Haf

Filed under: reporting, SLA, service level agreements, OLA, Operating Level Agreements, Bangalore, Management, Haf, Data Center Solutions

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