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Common Server Management with NetIQ Operations Center (Part 3 of 3): Controlling State Propagation

In the previous blogs ( Part 1 and Part 2 ) I covered some different options on how to move towards a common topology for managing servers by breaking up the management feeds into different categories such as network related, help desk specific tickets...

Published Thu, Nov 11 2012 10:55 AM by Tobin Isenberg

Filed under: tips, performance, KPI, help desk, NetIQ, BSM, Business Service Management, Operations Center, BackUp, NOC, Tobin Isenberg, Change Management, Service Configuration Manager, Service Configuration, Network, NAM, XML file, CPU, Algorithm, Process, Server Rule, ORG, Data Center Solutions
Common Server Management with NetIQ Operations Center: Setting up the service model (Part 1 of 3)

While the concept of Business Service Management (BSM) is an approach to managing the enterprise and tends to have some unique characteristics per implementation, we have encountered some commonality amongst them. One specific piece is the way in which...

Published Tue, Nov 11 2012 8:02 AM by Tobin Isenberg

Filed under: tips, NetIQ, BSM, Business Service Management, Operations Center, BackUp, Netcool, NOC, Tobin Isenberg, Server Availability, BDI, BSCM, Network access, DBElement, Change Management, Business Data Integrator, topology, T/EC, Helpdesk, P1, Data Center Solutions
Hurricane Sandy: Hurricanes, Availability & Power On!

I live in Reston, Virginia (the runway of Dulles Airport) and I missed both my wake-up calls this morning as I had the window cracked to hear the all night rain. 6:15 am EDT, no school bus backing up into my townhouse cluster to pick up a few of the children...

Published Mon, Oct 10 2012 9:41 PM by Michele Hudnall

Filed under: events, monitoring, smart monitoring, correlation, service level agreements, management of events, IT management, Availability, Infrastructure, Operations, BSM, Business Service Management, End-to-End Management, Key Services, Data Center, Data Sources, Operations Center, WorkloadIQ, Systems Monitoring, Disaster Recovery, IT, SLAs, Business Services, High Availability, NOC, Service Views, IT Transformation, Data Integration, Michele Hudnall, Electricity, Real-time Service View, Intelligent Service Model, Tropical Storm Bonnie, Ivan, CAharley, Francis, Jeanne, Hurricane, Hurricane Sandy, Data Center Solutions
Setting up Clustering for Operations Center Dashboard

A couple of weeks ago one of our consultants in EMEA set up the Operations Center Dashboard for a customer in a clustered configuration. By this I mean, the customer wanted to ensure as much "up-time" as possible for their end users who access...

Published Wed, Sep 09 2012 8:35 AM by Tobin Isenberg

Filed under: sql server, tips, NetIQ, IT management, Availability, Microsoft, BSM, Business Service Management, Operations Center, Novell, Oracle, Business Services, Load Balancer, Clustering, High Availability, NOC, Tobin Isenberg, Dashboard, Liferay, Database, Consulting, F5 Networks, Data Center Solutions
Cloud Discussion: Data Privacy, Availability and Performance on Huff Post Live

I had the fantastic opportunity to participate in a live Cloud discussion: Get off my Cloud: Floating the Risks of Big Data Storage on Huff Post Live during their inaugural week of going live with streaming news and discussions leveraging Google+ Hangouts...

Published Fri, Aug 08 2012 8:23 AM by Michele Hudnall

Filed under: performance, SLA, IT management, Cloud computing, Availability, google, cloud, security, BSM, Business Service Management, Service Providers, Data Center, Operations Center, WorkloadIQ, Cloud Providers, IT Operations, Disaster Recovery, IT, SLAs, Business Services, NOC, IT Transformation, Michele Hudnall, DR, Data Privacy, Huffington Post, Alyona Minkovski, Cloud Security, UCLA, HuffPostLive, John Warren, John Villasenor, Data Center Solutions
Olympics, Twitter, iTV - What is Common? HA - High Availability!

I couldn't resist this opportunity to discuss high availability, speed to root cause, speed to restoration, security and mission critical services. We sit on the eve of the largest single sporting event that comes around only every 4 years and the...

Published Fri, Jul 07 2012 1:54 PM by Michele Hudnall

Filed under: dashboards, performance, Systems Management, NetIQ, IT management, Availability, security, Twitter, CIO, BSM, Business Service Management, Live Dashboards, Operations Center, WorkloadIQ, Smartphones, Tablets, Quality of Service, IT, Business Services, Load Balancer, High Availability, NOC, Outage, IT Transformation, Michele Hudnall, DR, Olympics, London, KPN, Sentinel, iTV, London Eye, Atos Origin, SIEM, Data Center Solutions
Communicating Service Performance - Beware of the Competition

We've discussed service management and the transformation that IT is undergoing with the catalysts being the cloud, service providers, SaaS, social media, collaboration, mobility, BYOD, etc. The root catalyst is choice and options in the market and...

Published Thu, Jun 06 2012 8:30 PM by Michele Hudnall

Filed under: dashboards, best practice, thresholds, performance, Systems Management, integration, correlation, end-to-end, SLA, service level agreements, Management, data, NetIQ, IT application management, IT management, Cloud computing, Availability, secure computing, cloud, communication, security, Forrester, Gartner, Spending, Operations, IT Process Automation, adoption of cloud, CIO, BSM, Business Service Management, Forrester Research, Service Providers, End-to-End Management, Business Objectives, Live Dashboards, Intelligent Information, Data Center, Application Performance, Data Sources, Strategy, Operations Center, Applications, WorkloadIQ, Cloud Providers, Systems Monitoring, Cloud Management, Public Cloud, IT, Key Performance Indicators, Systems, Business Services, Managed Service Provider, Manager of Managers, End User Experience, High Availability, NOC, IT Transformation, Michele Hudnall, Data Center Solutions
Gartner Infrastructure & Operations Mgmt Summit - Road Trip Wrap-up

I'm back from a couple of weeks of travel and most notably, the annual Gartner Infrastructure and Operations Management Summit (IOM) the first week of June. There were more than just a handful of aha moments, much churn in what has been a mature market...

Published Wed, Jun 06 2012 12:56 PM by Michele Hudnall

Filed under: dashboards, performance, Systems Management, monitoring, integration, end-to-end, SLA, service level agreements, virtualization, automation, IT management, Availability, cloud, predictions, Infrastructure, mobile, Gartner, Spending, Tech Jobs, Social Media, IT Process Automation, CIO, Business Service Management, Service Providers, End-to-End Management, Business Objectives, Intelligent Information, Key Services, Data Center, Application Performance, Operations Center, Cloud Providers, IT Operations, Systems Monitoring, 2012, BYOD, Cloud Management, Infrastructure-as-a-Service, ITIL, IT, CMDB, as-a-service, SLAs, Systems, Business Services, Customer Experience, High Availability, NOC, IT Transformation, Gartner IOM, Michele Hudnall, Data Center Solutions
Road Trip - Gartner Infrastructure & Operations Mgmt Summit

I traveled the globe from October to February meeting with customers and our sales teams discussing NetIQ's IT Operations Management (ITOM) value and solutions, then I traded in wings for a bit. Now it's time for one of my favorite battery re...

Published Mon, Jun 06 2012 1:43 PM by Michele Hudnall

Filed under: dashboards, performance, Systems Management, monitoring, integration, end-to-end, SLA, service level agreements, virtualization, automation, IT management, Availability, cloud, predictions, Infrastructure, mobile, Gartner, Spending, Tech Jobs, Social Media, IT Process Automation, CIO, Business Service Management, Service Providers, End-to-End Management, Business Objectives, Intelligent Information, Key Services, Data Center, Application Performance, Operations Center, Cloud Providers, IT Operations, Systems Monitoring, 2012, BYOD, Cloud Management, Infrastructure-as-a-Service, ITIL, IT, CMDB, as-a-service, SLAs, Systems, Business Services, Customer Experience, High Availability, NOC, IT Transformation, Gartner IOM, Michele Hudnall, Data Center Solutions
Operations Center - Clustering & High Availability

Configuring Operations Center (and other products) within a High Availability (HA) configuration tends to confuse people. I guess it starts with the basic requirement of needing an application/service configured in a manner that it has some level of Fault...

Published Wed, Apr 04 2012 3:08 PM by Tobin Isenberg

Filed under: tips, NetIQ, BSM, Business Service Management, Operations Center, Novell, HP, Content Switch, Netcool, Load Balancer, IBM, RAID, Clustering, Redundant Array of Independent Disks, High Availability, Fault Tolerence, NOC, Tobin Isenberg, Data Center Solutions
How To: Operations Center - Java Virtual Machine Tuning

Operations Center is built on Java and therefore requires some attention to configuration of the Java Virtual Machine (JVM). One of the nice features of the JVM is specifically around memory management. In some of the other programming languages such...

Published Thu, Apr 04 2012 12:42 PM by Tobin Isenberg

Filed under: how to, tips, NetIQ, BSM, Business Service Management, Operations Center, Memory Leaks, Java, Rupesh Ramachandran, Java Virtual Machine, Managed Runtime Initiative, Memory, Tech Tip, Garbage Collection, NOC, Tobin Isenberg, Data Center Solutions
How To: NetIQ Operations Center Enterprise Alerts via Twitter

The other day I had one of those "hmmmm, I wonder" moments. My teenage daughter tends to use Twitter more than Facebook . When a tweet comes in, her phone chimes and she starts clicking away. I then starting thinking about Operations Center...

Published Thu, Mar 03 2012 8:55 AM by Tobin Isenberg

Filed under: how to, tips, Systems Management, monitoring, automation, NetIQ, Facebook, Twitter, BSM, Business Service Management, Operations Center, Novell, Systems, Java, NetBeans, Twitter4J, Alerts, Alarms, SOAP, Enterprise, Business Services, NOC, Tobin Isenberg, Data Center Solutions
How To: Use SQL Functions in Operations Center's Data Integrator

Many of our customers leverage Operations Center 's Data Integrator adapter to pull in data from external databases. This adapter has the ability to connect with several databases such as Microsoft SQL, Oracle, Sybase, postgres, etc. The typical set...

Published Fri, Jan 01 2012 2:30 PM by Tobin Isenberg

Filed under: tips, NetIQ, BSM, Business Service Management, Operations Center, Novell, Oracle, Data Integrator, Sybase, Microsoft SQL, postgres, postgreSQL, NOC, Tobin Isenberg, Data Center Solutions
How To: Use Visio Drawings in Operations Center

Many organizations leverage Microsoft Visio to document their environment. They use Visio to show network schematics, large application deployments, even documenting the hardware in racks. With Operations Center 5.0 we have made it even easier to bring...

Published Wed, Jan 01 2012 10:19 AM by Tobin Isenberg

Filed under: how to, tips, NetIQ, Microsoft, BSM, Business Service Management, Operations Center, Novell, Network Schematics, Visio, Video, NOC, Tobin Isenberg, Data Center Solutions

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