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Real World IT: South African DTI Cuts Power and Cooling Costs by 75%

The South African Department of Trade and Industry (DTI) had already completed a pilot of server virtualization for its disaster recovery and wanted to extend the benefits of server virtualization to its main production site, where it was running out...

Published Thu, Apr 04 2013 10:33 AM by David Shephard

Filed under: performance, virtualization, Availability, server consolidation, CIO, Data Center, Disaster Recovery, David Shephard, Data Center Solutions, software licensing, LSD Information Technology, IT Ninjas, Duel-Core Server, Server Virtualization, Department of Trade and Industry, Poppy Tshabalala, DTI, PlateSpin Recon, LSD, Hardware, South Africa
Olympics, Twitter, iTV - What is Common? HA - High Availability!

I couldn't resist this opportunity to discuss high availability, speed to root cause, speed to restoration, security and mission critical services. We sit on the eve of the largest single sporting event that comes around only every 4 years and the...

Published Fri, Jul 07 2012 1:54 PM by Michele Hudnall

Filed under: dashboards, performance, Systems Management, NetIQ, IT management, Availability, security, Twitter, CIO, BSM, Business Service Management, Live Dashboards, Operations Center, WorkloadIQ, Smartphones, Tablets, Quality of Service, IT, Business Services, Load Balancer, High Availability, NOC, Outage, IT Transformation, Michele Hudnall, DR, Olympics, London, KPN, Sentinel, iTV, London Eye, Atos Origin, SIEM, Data Center Solutions
IT Transformation - Who Does Gartner Show Winning in the $3.6T IT Business?

IT Transformation is and has been a hot topic for >20 years. Wow! I was speaking to one of my analyst friends at Forrester not too long ago and we were chatting about how much waste exists in annual IT spend just "Keeping the Lights On" and...

Published Thu, Jul 07 2012 2:17 PM by Michele Hudnall

Filed under: dashboards, performance, Systems Management, monitoring, end-to-end, SLA, service level agreements, Operating Level Agreements, Management, IT management, Cloud computing, Availability, cloud, Forrester, Gartner, Spending, growth, CIO, BSM, Business Service Management, Service Providers, Live Dashboards, Intelligent Information, Data Center, Application Performance, Operations Center, WorkloadIQ, Cloud Providers, SaaS, Software as a Service, BYOD, Consumerization, Cloud Management, IT, Forbes, Board of Directors, SLAs, Business Services, High Availability, Amazon, IT Transformation, New York Times, Michele Hudnall, Data Center Solutions
Communicating Service Performance - Beware of the Competition

We've discussed service management and the transformation that IT is undergoing with the catalysts being the cloud, service providers, SaaS, social media, collaboration, mobility, BYOD, etc. The root catalyst is choice and options in the market and...

Published Thu, Jun 06 2012 8:30 PM by Michele Hudnall

Filed under: dashboards, best practice, thresholds, performance, Systems Management, integration, correlation, end-to-end, SLA, service level agreements, Management, data, NetIQ, IT application management, IT management, Cloud computing, Availability, secure computing, cloud, communication, security, Forrester, Gartner, Spending, Operations, IT Process Automation, adoption of cloud, CIO, BSM, Business Service Management, Forrester Research, Service Providers, End-to-End Management, Business Objectives, Live Dashboards, Intelligent Information, Data Center, Application Performance, Data Sources, Strategy, Operations Center, Applications, WorkloadIQ, Cloud Providers, Systems Monitoring, Cloud Management, Public Cloud, IT, Key Performance Indicators, Systems, Business Services, Managed Service Provider, Manager of Managers, End User Experience, High Availability, NOC, IT Transformation, Michele Hudnall, Data Center Solutions
Overhauling Service Management - Developing, Operating and Securing Services

Previously I posted, "Why Service Management" discussing the melding of IT and the business for common objectives in managing, measuring and communicating service performance. The recent Gartner Infrastructure and Operations Management Summit...

Published Tue, Jun 06 2012 2:52 PM by Michele Hudnall

Filed under: dashboards, performance, scalability, critical applications, Systems Management, monitoring, integration, end-to-end, service desk, help desk, reporting, SLA, service level agreements, data, virtualization, automation, NetIQ, IT application management, IT management, Cloud computing, Availability, secure computing, cloud, Microsoft, communication, security, mobile, Collaboration, Gartner, Funding, Spending, Tech Jobs, Operations, Social Media, trends, growth, IT Process Automation, CIO, BSM, Business Service Management, Business Architect, Service Providers, End-to-End Management, Business Objectives, Live Dashboards, Intelligent Information, Key Services, Data Center, Application Performance, Operations Center, Applications, WorkloadIQ, Cloud Providers, IT Operations, SaaS, Software as a Service, Systems Monitoring, 2012, Data Center. Mobile, BYOD, Consumerization, Cloud Management, iPad, Tablets, QoS, Quality of Service, IT, Cloud Marketplace, Self-Service, Risk, Productivity, KPIs, as-a-service, SLAs, Key Performance Indicators, Systems, Enterprise, Business Services, Managed Service Provider, End User Experience, High Availability, IT Transformation, Gartner IOM, Michele Hudnall, Data Center Solutions
Gartner Infrastructure & Operations Mgmt Summit - Road Trip Wrap-up

I'm back from a couple of weeks of travel and most notably, the annual Gartner Infrastructure and Operations Management Summit (IOM) the first week of June. There were more than just a handful of aha moments, much churn in what has been a mature market...

Published Wed, Jun 06 2012 12:56 PM by Michele Hudnall

Filed under: dashboards, performance, Systems Management, monitoring, integration, end-to-end, SLA, service level agreements, virtualization, automation, IT management, Availability, cloud, predictions, Infrastructure, mobile, Gartner, Spending, Tech Jobs, Social Media, IT Process Automation, CIO, Business Service Management, Service Providers, End-to-End Management, Business Objectives, Intelligent Information, Key Services, Data Center, Application Performance, Operations Center, Cloud Providers, IT Operations, Systems Monitoring, 2012, BYOD, Cloud Management, Infrastructure-as-a-Service, ITIL, IT, CMDB, as-a-service, SLAs, Systems, Business Services, Customer Experience, High Availability, NOC, IT Transformation, Gartner IOM, Michele Hudnall, Data Center Solutions
Road Trip - Gartner Infrastructure & Operations Mgmt Summit

I traveled the globe from October to February meeting with customers and our sales teams discussing NetIQ's IT Operations Management (ITOM) value and solutions, then I traded in wings for a bit. Now it's time for one of my favorite battery re...

Published Mon, Jun 06 2012 1:43 PM by Michele Hudnall

Filed under: dashboards, performance, Systems Management, monitoring, integration, end-to-end, SLA, service level agreements, virtualization, automation, IT management, Availability, cloud, predictions, Infrastructure, mobile, Gartner, Spending, Tech Jobs, Social Media, IT Process Automation, CIO, Business Service Management, Service Providers, End-to-End Management, Business Objectives, Intelligent Information, Key Services, Data Center, Application Performance, Operations Center, Cloud Providers, IT Operations, Systems Monitoring, 2012, BYOD, Cloud Management, Infrastructure-as-a-Service, ITIL, IT, CMDB, as-a-service, SLAs, Systems, Business Services, Customer Experience, High Availability, NOC, IT Transformation, Gartner IOM, Michele Hudnall, Data Center Solutions
Eat or be Eaten - IT Transformation Underway

Let’s end the week with a little tongue in cheek humor. I started the week on a conference call on Monday and as I was looking out the window, a large bird came swooping past my window to land in a tree overlooking my patio.Curiosity of a Scorpion...

Published Fri, May 05 2012 8:32 AM by Michele Hudnall

Filed under: control center, service level agreements, IT management, Availability, Infrastructure, Forrester, Tech Jobs, trends, IT Process Automation, CIO, BSM, Business Service Management, Data Center, Application Performance, Operations Center, Cloud Providers, IT Operations, Systems Monitoring, BYOD, Quality of Service, as-a-service, Fortune 500, IT Transformation, Michele Hudnall, Data Center Solutions
IT Departments Need to Run Like IT Vendors

IT is in the midst of a great transformation and wrote about this in a previous blog, as referenced by a CIO article and a Forrester blog . For those of us who have been in and around IT for the past 20 years, we’ve seen this ebb and flow of change...

Published Wed, May 05 2012 10:02 AM by Michele Hudnall

Filed under: IT management, trends, CIO, BSM, Business Service Management, Service Providers, End-to-End Management, Business Objectives, Quality of Service, Business Services, High Availability, IT Transformation, Michele Hudnall, Data Center Solutions
IT and the CIO Fast Forward 5 Years - How Will You Get There?

Last week Kim S. Nash, Senior Editor for CIO, publshed an insightful article, " Top CIOs Predict the Five-Year Future of the CIO" . I'll paraphrase a few of the key points that I jotted down and stuck out when I read through the article...

Published Mon, May 05 2012 2:51 PM by Michele Hudnall

Filed under: IT management, cloud, Social Media, MSP, CIO, BSM, Business Service Management, Data Center, Operations Center, IT Operations, SaaS, CEO, Consumerization, Big Data, Shadow IT, BCBS, CMBD, Kim Nash, Fortune 500, Nasir Kahn, IT Transformation, Michele Hudnall, Data Center Solutions
Real World BSM: CMDB

This is a story about a manufacturer, a retail buyer and the consumer and how IT management touches them all. This is the first of, what I hope will be, a regular series of short Business Service Management (BSM) stories from the real world - real case...

Published Thu, Feb 02 2012 10:07 AM by Michele Hudnall

Filed under: NetIQ, CIO, BSM, Business Service Management, Data Center, Operations Center, Novell, CMDB, Order Processing, Case Study, customer story, Michele Hudnall, Data Center Solutions
Finding & Categorizing Services - The Golden Key to Quality & Right Sized Cloud & Hybrid Deployments

Starting any project is daunting and Business Service Management as an initiative is often thought of as big, hard and complicated. My personal opinion is that stems from the fact that it cuts horizontally across the data center and does not reside in...

Published Thu, Feb 02 2012 11:58 AM by Michele Hudnall

Filed under: dashboards, best practice, performance, Systems Management, monitoring, end-to-end, SLA, service level agreements, IT application management, IT management, Cloud computing, Availability, cloud, Spending, Operations, adoption of cloud, Hybrid, CIO, BSM, Business Service Management, Intelligent Information, Data Center, Strategy, Operations Center, Cloud Providers, IT Operations, Systems Monitoring, Cloud Management, Infrastructure-as-a-Service, IT, Service Catalogues, CMDB, as-a-service, SLAs, service catalog, Business Services, High Availability, IT Transformation, Michele Hudnall, Data Center Solutions
IT Service Provider of Choice – NOT

In a few weeks I have the privilege to do a joint webcast with Bill Keyworth , founding editor of BSMReview.com and former Gartner analyst, where we will discuss the recent findings from the 2011 BSMReveiw Survey - but, more on that another time. I find...

Published Thu, Jan 01 2012 9:55 AM by Michele Hudnall

Filed under: NetIQ, cloud, CIO, BSM, Business Service Management, Service Providers, Operations Center, ITIL, QoS, Quality of Service, Harvard Business Review, HBR, BSMReview, Bill Keyworth, Nicholas Carr, IT Transformation, Michele Hudnall, Data Center Solutions
CIO IT Spending for 2012 Predictions Abound

It's that time of year where the press is filled with the latest predictions for IT spending in the coming year. A couple of articles and surveys caught my attention as they relate to the unspoken imperative of connecting to the business to drive...

Published Tue, Jan 01 2012 9:56 AM by Michele Hudnall

Filed under: Cloud computing, CIO, BSM, Business Service Management, Service Providers, 2012, Data Center. Mobile, CEO, CIOInsight, BYOD, IT Transformation, Michele Hudnall, Data Center Solutions
50% To Use Cloud: A Number and Subject no one can Escape…Not Even my Mother!

So three things probably jumped out at you when you read the subject of this post – 50% , Cloud and the fact that I am bringing my mother into this. It’s simple – 50% and cloud computing, the topic so prevalent that even my self-admitted...

Published Thu, Jan 01 2011 9:08 AM by Criss Scruggs

Filed under: NetIQ, Cloud computing, apple, cloud, Gartner, Criss Scruggs, adoption of cloud, Hybrid, Public, CIO, Private, iPhone, T, AT&amp, Data Center Solutions, amp

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