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Managing Your Data Better from the Dashboard: NetIQ Operations Center 5.0 Patch Bundle 4

This December, the release of NetIQ Operations Center Patch Bundle (PB) 4, offers an exciting addition to the Operations Center Dashboard....the Information Portlet. Along with viewing summary and status information for an element or service, you can...

Published Fri, Dec 12 2012 8:51 AM by Karen Nemzek

Filed under: NetIQ, BSM, Business Service Management, Operations Center, Alarms, Dashboard, Root Cause, Layout, Patch Bundle, PB4, Properties, Information Portlet, virtual environment, Portlet, physical environment, Karen Nemzek, Sneek Peek, Data Center Solutions
Roadtrip! Gartner Data Center Conference - Bound for Vegas!

To start this post I’ll be breaking the cardinal rule of Vegas by sharing what happens in Vegas. I look forward to this year’s Gartner Data Center conference as it promises to be a year of great change addressing major themes of: Accelerating...

Published Thu, Nov 11 2012 9:08 AM by Michele Hudnall

Filed under: NetIQ, Gartner, BSM, Business Service Management, Data Center, IT, Forbes, Michele Hudnall, Technology Showcase, Ed Holub, DevOpsSec, Donna Scott, Javaohn Enck, David Cappuccio, GartnerDC, Raymond Paquet, Cameron Haight, Chief Innovation Officer, George Weiss, Jeffrey Hewitt, Jeffrey Brooks, DevOps, John Rivard, Aneel Lakhani, Las Vegas, Operational Excellence, Neil MacDonald, Gartner Data Center Conference, Innovation, Information Technology, Data Center Solutions
Common Server Management with NetIQ Operations Center (Part 3 of 3): Controlling State Propagation

In the previous blogs ( Part 1 and Part 2 ) I covered some different options on how to move towards a common topology for managing servers by breaking up the management feeds into different categories such as network related, help desk specific tickets...

Published Thu, Nov 11 2012 10:55 AM by Tobin Isenberg

Filed under: tips, performance, KPI, help desk, NetIQ, BSM, Business Service Management, Operations Center, BackUp, NOC, Tobin Isenberg, Change Management, Service Configuration Manager, Service Configuration, Network, NAM, XML file, CPU, Algorithm, Process, Server Rule, ORG, Data Center Solutions
Common Server Management with NetIQ Operations Center (Part 2 of 3): Correlating Management Sources

We'll start with the Data Integrator adapter as the structure, remember this was one of the examples in Part 1 that listed the server, then the different management silo's that I want to use as breakouts for different performance/availability...

Published Mon, Nov 11 2012 12:02 PM by Tobin Isenberg

Filed under: tips, NetIQ, BSM, Business Service Management, Operations Center, Data Integrator, Tobin Isenberg, Data Integration, Change Management, Service Configuration Manager, SCM, Service Model, Service Configuration, Reconciliation Policy, Network, Data Center Solutions
Managing the Cloud with NetIQ Operations Center

For those of you who are leveraging the Cloud, regardless if on a private or public solution, there is still a need to have full visibility into the health and availability of the services that are running. Some of you have taken the approach of instrumenting...

Published Fri, Nov 11 2012 9:05 AM by Tobin Isenberg

Filed under: tips, NetIQ, cloud, BSM, Business Service Management, Operations Center, Public Cloud, Private Cloud, Tobin Isenberg, synthetic tests, Data Center Solutions
Common Server Management with NetIQ Operations Center: Setting up the service model (Part 1 of 3)

While the concept of Business Service Management (BSM) is an approach to managing the enterprise and tends to have some unique characteristics per implementation, we have encountered some commonality amongst them. One specific piece is the way in which...

Published Tue, Nov 11 2012 8:02 AM by Tobin Isenberg

Filed under: tips, NetIQ, BSM, Business Service Management, Operations Center, BackUp, Netcool, NOC, Tobin Isenberg, Server Availability, BDI, BSCM, Network access, DBElement, Change Management, Business Data Integrator, topology, T/EC, Helpdesk, P1, Data Center Solutions
Hurricane Sandy: Hurricanes, Availability & Power On!

I live in Reston, Virginia (the runway of Dulles Airport) and I missed both my wake-up calls this morning as I had the window cracked to hear the all night rain. 6:15 am EDT, no school bus backing up into my townhouse cluster to pick up a few of the children...

Published Mon, Oct 10 2012 9:41 PM by Michele Hudnall

Filed under: events, monitoring, smart monitoring, correlation, service level agreements, management of events, IT management, Availability, Infrastructure, Operations, BSM, Business Service Management, End-to-End Management, Key Services, Data Center, Data Sources, Operations Center, WorkloadIQ, Systems Monitoring, Disaster Recovery, IT, SLAs, Business Services, High Availability, NOC, Service Views, IT Transformation, Data Integration, Michele Hudnall, Electricity, Real-time Service View, Intelligent Service Model, Tropical Storm Bonnie, Ivan, CAharley, Francis, Jeanne, Hurricane, Hurricane Sandy, Data Center Solutions
Setting up Clustering for Operations Center Dashboard

A couple of weeks ago one of our consultants in EMEA set up the Operations Center Dashboard for a customer in a clustered configuration. By this I mean, the customer wanted to ensure as much "up-time" as possible for their end users who access...

Published Wed, Sep 09 2012 8:35 AM by Tobin Isenberg

Filed under: sql server, tips, NetIQ, IT management, Availability, Microsoft, BSM, Business Service Management, Operations Center, Novell, Oracle, Business Services, Load Balancer, Clustering, High Availability, NOC, Tobin Isenberg, Dashboard, Liferay, Database, Consulting, F5 Networks, Data Center Solutions
NetIQ Operations Center - Suppress Subsystem on Top of all of the Management Tools

Several Management tools have an ability for the end user to suppress an alarm or a device but not every management tool provides this feature. By suppress I mean to click something in the native console and make the alarm/device go quiet for a period...

Published Wed, Aug 08 2012 4:01 PM by Tobin Isenberg

Filed under: how to, tips, help desk, NetIQ, BSM, Business Service Management, Operations Center, Novell, Alarms, Tobin Isenberg, Management Tools, Suppress, Data Center Solutions
NetIQ Operations Center - Element Navigation / Selection Javascript Example

From time to time when creating custom right-clicks for the Operations Center console, you might require a dialog that comes up with a navigatable element tree to allow the end user to select one or more elements. Suppose you needed to create a more advanced...

Published Mon, Aug 08 2012 2:56 PM by Tobin Isenberg

Filed under: tips, help desk, NetIQ, BSM, Business Service Management, Operations Center, Novell, Tobin Isenberg, Javascript, Data Center Solutions
Cloud Discussion: Data Privacy, Availability and Performance on Huff Post Live

I had the fantastic opportunity to participate in a live Cloud discussion: Get off my Cloud: Floating the Risks of Big Data Storage on Huff Post Live during their inaugural week of going live with streaming news and discussions leveraging Google+ Hangouts...

Published Fri, Aug 08 2012 8:23 AM by Michele Hudnall

Filed under: performance, SLA, IT management, Cloud computing, Availability, google, cloud, security, BSM, Business Service Management, Service Providers, Data Center, Operations Center, WorkloadIQ, Cloud Providers, IT Operations, Disaster Recovery, IT, SLAs, Business Services, NOC, IT Transformation, Michele Hudnall, DR, Data Privacy, Huffington Post, Alyona Minkovski, Cloud Security, UCLA, HuffPostLive, John Warren, John Villasenor, Data Center Solutions
NetIQ Operations Center - Clustering Architecture Overview

From time to time I get questions around Clustering with Operations Center . I decided to put together a Flash video that provides an overview. To lead off the video, I'd like to provide some basic details. When users ask questions around Clustering...

Published Wed, Aug 08 2012 4:02 PM by Tobin Isenberg

Filed under: tips, dashboards, best practice, critical applications, Systems Management, IT management, Availability, BSM, Business Service Management, Live Dashboards, Operations Center, IT Operations, Systems Monitoring, BackUp, Business Services, Netcool, Load Balancer, High Availability, Tobin Isenberg, Spectrum, Data Center Solutions
Olympics, Twitter, iTV - What is Common? HA - High Availability!

I couldn't resist this opportunity to discuss high availability, speed to root cause, speed to restoration, security and mission critical services. We sit on the eve of the largest single sporting event that comes around only every 4 years and the...

Published Fri, Jul 07 2012 1:54 PM by Michele Hudnall

Filed under: dashboards, performance, Systems Management, NetIQ, IT management, Availability, security, Twitter, CIO, BSM, Business Service Management, Live Dashboards, Operations Center, WorkloadIQ, Smartphones, Tablets, Quality of Service, IT, Business Services, Load Balancer, High Availability, NOC, Outage, IT Transformation, Michele Hudnall, DR, Olympics, London, KPN, Sentinel, iTV, London Eye, Atos Origin, SIEM, Data Center Solutions
Exciting IT Times: News from Gartner IOM and NetIQ Customers

I thought I would take a few minutes and share experiences from the recent Gartner Infrastructure and Operations conference and the NetIQ advantage that I re-discovered by attending the conference and take for granted daily as I spend too much time in...

Published Fri, Jul 07 2012 9:48 AM by Michele Hudnall

Filed under: NetIQ, BSM, Business Service Management, Operations Center, WorkloadIQ, SaaS, Forbes, IT Transformation, Gartner IOM, IOM, Michele Hudnall, DR, Data Center Solutions
IT Transformation - Who Does Gartner Show Winning in the $3.6T IT Business?

IT Transformation is and has been a hot topic for >20 years. Wow! I was speaking to one of my analyst friends at Forrester not too long ago and we were chatting about how much waste exists in annual IT spend just "Keeping the Lights On" and...

Published Thu, Jul 07 2012 2:17 PM by Michele Hudnall

Filed under: dashboards, performance, Systems Management, monitoring, end-to-end, SLA, service level agreements, Operating Level Agreements, Management, IT management, Cloud computing, Availability, cloud, Forrester, Gartner, Spending, growth, CIO, BSM, Business Service Management, Service Providers, Live Dashboards, Intelligent Information, Data Center, Application Performance, Operations Center, WorkloadIQ, Cloud Providers, SaaS, Software as a Service, BYOD, Consumerization, Cloud Management, IT, Forbes, Board of Directors, SLAs, Business Services, High Availability, Amazon, IT Transformation, New York Times, Michele Hudnall, Data Center Solutions

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Managing Your Data Better from the Dashboard: NetIQ Operations Center 5.0 Patch Bundle 4

Roadtrip! Gartner Data Center Conference - Bound for Vegas!

Common Server Management with NetIQ Operations Center (Part 3 of 3): Controlling State Propagation

Common Server Management with NetIQ Operations Center (Part 2 of 3): Correlating Management Sources

Managing the Cloud with NetIQ Operations Center

Common Server Management with NetIQ Operations Center: Setting up the service model (Part 1 of 3)

Hurricane Sandy: Hurricanes, Availability & Power On!

Setting up Clustering for Operations Center Dashboard

NetIQ Operations Center - Suppress Subsystem on Top of all of the Management Tools

NetIQ Operations Center - Element Navigation / Selection Javascript Example

Cloud Discussion: Data Privacy, Availability and Performance on Huff Post Live

NetIQ Operations Center - Clustering Architecture Overview

Olympics, Twitter, iTV - What is Common? HA - High Availability!

Exciting IT Times: News from Gartner IOM and NetIQ Customers

IT Transformation - Who Does Gartner Show Winning in the $3.6T IT Business?