I thought I would take a few minutes and share experiences from the recent Gartner Infrastructure and Operations conference and the NetIQ advantage that I re-discovered by attending the conference and take for granted daily as I spend too much time in the day-to-day weeds.
A few stats on trends:
- Organizations waste 1-2% of revenue annually - every single year - Operating, Just Keeping the Lights on
- This is getting outsourced - it is the commodity
- >65% of Board of Directors have high to very high expectations for ITs strategic contribution to the business (Gartner Forbes Survey)
- Public Cloud spending is up by >20% because they represent computing power and IT efficiency due to complexity, cloud computing and analytics (NY Times - Gartner supporting stats)
- #1 Business strategy identified by CIOs in the annual Gartner CIO survey wasn't even on the chart 2 years ago - Increasing Enterprise Growth
- An MSP recently gained a 10X return on a NetIQ investment that was deployed in <45 days - Value Delivered
- 2 NetIQ products working together delivering value in <45 Days
- Buyer was promoted to Director for all of their technology - internal IT and their external technology services
- Customer gained a new multi-million dollar customer, shored up Millions of dollars in business and the NetIQ solution provides the confidence they can deliver on their promises when selling to new organizations
This is IT's competition and catalyst for transformation.
The buzz of the conference was the above, IT Transformation, Cloud and Information Management / Security. It was refreshing in the vendor showcase to have current customers approach us to chat about NetIQ. I think we are so deep in the weeds sometimes, it takes getting out to hear the challenges facing organizations today and the great value NetIQ products deliver and I was proud to be NetIQ and have these conversations and share stories.
Many of the questions we discussed at the vendor showcase were:
- How can we provision services faster?
- We have lots of tools, but we still keep reacting to events. How will we ever get to self service, dynamic environments like they are describing in these sessions?
- We have many service providers with SaaS applications in use, how can we manage the provider and know before our customers call when the application is not in service?
- We have many devices, how do we manage them securely?
- I want to understand the current level of risk to my environment, not the devices and I need it in real-time?
The list of discussions goes on and on. It was nice to stand tall (well, as tall as a 5'3" girl can stand :-) and stay busy talking about all of the great solutions NetIQ provides and guess what, they work! And they work together answering the tough questions in front of these organizations about Information Management / Security, Risk, Service Provider Management, Service Management, Cloud and Virtualization Provisioning, DR in a flash, etc., etc., etc. I wasn't asked questions about managing hardware or systems or help desk tickets for the first time, the challenges and the topics of the conference were big, painful and we have solutions they wanted to talk about.
I sat in several sessions drawing a picture of what we do to answer questions about a converged and mixed environments of Operations and Security to answer questions about availability and risk with both a Commercial and a Federal customer that we are currently working with.
Below are links to additional content on this topic of IT Transformation that we continue to grow on Qmunity as I know many of my peers do as well:
As you might guess, I get a bit excited sharing these stories and am always happy to discuss your challenges! You can follow our day-to-day antics on Twitter @NetIQ_BSM and @NetIQ too!
Jul 20 2012, 09:48 AM
Filed under: NetIQ, BSM, Business Service Management, Operations Center, WorkloadIQ, SaaS, Forbes, IT Transformation, Gartner IOM, IOM, Michele Hudnall, DR, Data Center Solutions