It's flattering when other vendors leverage your content to make their case, as Danny LeCompte and Jennifer Kuvlesky from SolarWinds recently did in their article in the Enterprise Systems Journal. What's most interesting is that the core of their argument is that usability issues are what hold back success in IT management. The AppManager product team agrees, based on our own customer feedback, and is why we chose to heavily focus on usability in AppManager 8. For details of those capabilities, you should check out the AppManager HQ Blog as well as the Media section.
But administrator usability, while good, isn't very helpful to the IT organization if it doesn't actually help solve real-world problems. Most of our customers operate in complex environments with increasingly rapid change and evolving applications. They expect their monitoring technologies to keep pace, with as much automation as possible, because there just aren't as many personnel in IT operations as there used to be.
For example, when the SQL DBAs add a new database instance that is critical to a customer application, it needs to be monitored in accordance with a policy based on service level objectives. A different database used for something less critical may need different thresholds for events or less data collection. Monitoring technologies in today's world need to be able to:
- Detect the change
- Determine what monitoring policy needs to be applied
- Either automatically apply the policy, or alert the correct user for authorization
- Route events and data to the appropriate users
- Automatically take pre-authorized actions when events occur
This is where AppManager distances itself from the competition. It is possible to have consumer-level usability and workload-reducing automation all in one platform.
Apr 09 2012, 12:18 PM